Aerospace Inside Sales & Sales Operations Specialist – Bristol, PA

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Summary

This Aerospace Inside Sales & Sales Operations Specialist is a commercial force-multiplier for Dunmore International’s aerospace business. The Aerospace Inside Sales & CRM Solutions Specialist sits at the intersection of revenue execution, CRM ownership, and cross-functional coordination. The position exists to increase sales velocity, improve forecast accuracy, and ensure that Dunmore’s CRM platform is a trusted operating system for the commercial organization.

This is not a traditional inside sales role and not a pure Salesforce admin position. It is designed for a commercially minded professional who thrives on ownership, structure, and impact in a technically complex, regulated market.

Essential Duties and Responsibilities

Aerospace Inside Sales (Primary Commercial Focus)

• Own and manage a defined portfolio of Tier 2 aerospace and defense supplier accounts, serving as the primary commercial point of contact for repeat programs, material specifications, and platform-driven opportunities
• Qualify and progress inbound aerospace leads-primarily from Tier 2 suppliers and sub-system manufacturers-originating from marketing, trade shows, and technical inquiries
• Support Aerospace BD Managers by managing opportunity flow, follow-ups, quotes, samples, and next steps
• Act as a consistent customer-facing point of contact for program status, commercial coordination, and basic technical questions
• Maintain working knowledge of Dunmore’s aerospace-relevant materials, including coated, metallized, laminated films and specialty substrates
• Identify and advance upsell and cross-sell opportunities aligned with customer programs and long-term platforms
• Support sales forecasting, opportunity reviews, and Tier 2 account planning for aerospace programs
• Back-up Customer Service overflow
• Support International customer inquiries

CRM Ownership & Sales Operations (Equal Priority)

• Serve as the day-to-day owner of CRM platform for the commercial team
• Maintain account structures, opportunity stages, data hygiene, and activity discipline
• Build and maintain dashboards and reports for pipeline, forecast accuracy, lead conversion, and account activity
• Manage lead flow, routing, and lifecycle discipline in coordination with Marketing
• Act as first-line support for CRM users, training, and process questions
• Identify and implement CRM process improvements that reduce friction and improve adoption
• Partner with Sales Leadership, Marketing, and IT on CRM enhancements and integrations

Cross-Functional Enablement

• Coordinate with Engineering, Operations, Quality, and Supply Chain to support aerospace customer requirements
• Ensure customer commitments, documentation needs, and internal handoffs are tracked and visible
• Translate CRM data into actionable insights for leadership decision-making

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skill, and Abilities:

• Strong understanding of B2B sales cycles, pipeline management, and forecasting
• Confidence working with technically complex products and engineering-driven customers
• Exceptional organizational skills and attention to detail
• Safety-first mindset aligned with Dunmore’s culture
• Servant-leader orientation with strong internal partnership skills
• Comfort holding peers accountable to process and data standards
• Bias toward continuous improvement and clarity

education and experience

• Bachelor’s degree or equivalent practical experience
• Two (2)+ years of experience in inside sales, sales operations, or commercial support within a B2B manufacturing or technical environment
• Demonstrated hands-on CRM experience (reporting, dashboard design/construction/deployment, user support, process discipline)

Preferred Experience

• Experience selling into Tier 2 aerospace suppliers, defense, aviation, or other regulated technical markets
• Exposure to engineered materials, films, coatings, laminations, or roll-to-roll manufacturing
• Salesforce Administrator certification or willingness to obtain

Physical Demands – OFFICE / TRAVEL

• Standing/Sitting: 70/30 %
• Walking/Bending/Stooping: 20%
• Lifting Requirements: 25 pounds
• Travel by air, rail, auto (10% of time)
• Work in manufacturing area, QA lab and office areas
• Exposures – Odors, Fumes, Noise, Chemicals, Temperature, Vision strain, Moving parts.

Dunmore International Corp. is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Dunmore makes hiring decisions based solely on qualifications, merit, business needs at the time.