Aftermarket Serviceability Analyst

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Summary

Analyze lift truck materials and parts assigned in SAP ERP System and determine if part should be made available to sell to the retail network. Gather information from service product manager(s) and key contact(s) in technical communications to formulate recommendation. Based on determination, update SAP system to release lift truck materials for sale to the retail network.

Responsibilities

Analytics

• Analyze and assess truck material data in SAP ERP system. Identify parts and make determination for release to sell to retail network. Utilize technical knowledge to evaluate service and parts manuals, engineering drawings, and other available resources to identify and make determination. Provide discovery results and collaborate with Service Product and Technical Communication Teams regarding part demand and insight. Update SAP system to release service materials to the retail network. Facilitate requests created through the workflow.

Inter-Departmental Communication

• Act as liaison between Technical Communications, Engineering, Accounting, Service and Aftermarket Business Development to communicate determination. This includes adding new materials for Service. Identify and elevate potential workflow issues and provide a resolution

Systems

• Maintain the service attribute field in the SAP material master. Review default SAP material master data transfer from SAP Enterprise Resource Planning (ERP) system to ensure successful load. Ensure material master updates are completed, and material is set up and available for purchase by the retail network. Perform bi-annual audits of material master data, materials in the service manuals to materials on the price list, and material life cycle status is coded accurately. Create and enter Engineering Record (ER) changes into SAP system.

Training/Process Documentation

• Train personnel in areas where processes have changed or evolved. Participate in cross training to provide back-up support upon absence. Create documentation for all process steps and workflows. Perform other duties as assigned.

Minimum Qualifications

• 2-4 years’ related experience
• Associate degree Technical or Business

Non-degree considered if 6+ years of related experience along with a high school diploma or GED

Preferred Qualifications

• Experienced with SAP ERP system, SAP NetWeaver Business Client (ER workflow), and Microsoft Excel. Good verbal, and written communication skills as well as interpersonal, organizational, and critical thinking skills. Able to organize and prepare communication in concise formats to cross-functional teams and management.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EO/AA Employer Minorities/Females/Protected Veterans/Disabled

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