Air CySC – iAdmin Knowledge & Information Management

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Waddington, East Midlands (England), LN5 9NB

About the job

Job summary

An opportunity has arisen to work within The Air Cyber Service Centre (Air CySC) at RAF Waddington. The Administrative Officer (AO) Information Administration (iAdmin) Knowledge and Information Management (KIM) is primarily responsible for the delivery of iAdmin services and Super User engagement across the Royal Air Force (RAF), supporting the Air CySC in its continued development.

Additional training can be provided to help broaden knowledge and understanding of IT systems and associated processes. The role has an exciting and important part to play in delivering IT capability that our customers can use to enhance their business output.

This position is advertised at 37 hours per week. 

Job description

The iAdmin Team is responsible to OC Service Operations for the delivery of iAdmin services and Super User engagement across the RAF. This includes the initial build/setup of digital collaborative working areas (SharePoint, Team Sites, Intranet Pages, Site Collections, Document Libraries), providing regular training workshops and ongoing support for Station iMgrs and Super Users & exclusive management of Limited (LTD) site collections. 

Responsibilities include:

• Creation/ordering of new SharePoint teams & document libraries and initial rework of site collection received from DD & MoDNet provisioning team to ensure conformity, and compliance against Air Information Policy (Info Pol) policy – this will include maintaining a record of all site collections, permissions, document libraries and other prescribed detail.
• Control of access to information (permission management) of LTD areas and Secret tier where required.
• Maintaining lists of Station Super Users (Expert Users, Authorised Demanders, LSOs, and Team Site Administrators).
• Technical Ownership (TOs) of all MS Teams created by the iAdmin Team and issuing Teams TORs to Team owners (noting separate TORs for Private Channel Owners (PCOs).
• Provide regular training workshops and ongoing advice for iMgr’s and Super Users.
• When necessary, consult with Info Pol to seek further advice and guidance.
• Provide an overview of the iAdmin processes and the requirements of an iAdmin KIM Practitioner where necessary.
• Escalate iAdmin requests when prioritised decisions are required to maintain/increase momentum of process resolution.
• Progressing any other tasks as directed by the Air CySC Chain of Command.
• Provide SME advice in iAdmin methodologies including people, process and technology.
• Check and resolve requests for support on the Customer Service Portal. Monitor the iAdmin Gp Mailbox and respond to requests in a timely manner.
• Some responsibilities will be also conducted at different classification.
• An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence, and training.

Person specification

Essential

• Ability to organise and prioritise work in the face of competing demands
• Knowledge and experience in an IT environment managing Customer requests
• Good understanding of the Microsoft 365 environment

Desirable

Whilst there will be opportunities to learn in the role, prior knowledge or training in the following areas are beneficial:

• ITIL V4 Foundation and Practitioner
• iHub Training Course
• KIM Practitioner Pathway Modules 0-4 (ISA/ISO Course Replacement)
• Defence Digital Service Catalogue – Authorised Demander

Behaviours

We’ll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Communicating and Influencing
• Making Effective Decisions

Benefits

Alongside your salary of £24,985, Ministry of Defence contributes £7,238 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Learning and development tailored to your role

An environment with flexible working options

A culture encouraging inclusion and diversity

Free onsite parking.

Access to gym facilities.

On site cafeteria and coffee facilities.

25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service.

In addition to 8 public holidays per year, you will also receive leave for HM King’s birthday.

The post does not offer relocation expenses (move of home, excess fares)

The interview travel expenses will not be reimbursed.

A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. 

The post does not offer relocation expenses. 

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. 

Please Note: Expenses incurred for travel to interviews will not be reimbursed. 

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. 

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. 

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. 

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights. 

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Andrew Hawkins
• Email : andrew.hawkins111@mod.gov.uk

Recruitment team

• Email : DBSCivPers-Resourcingteam3@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: , Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email:

info@csc.gov.uk.

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