ALEXANDER MCQUEEN Team Manager (Harrods)

Job title:

ALEXANDER MCQUEEN Team Manager (Harrods)

Company

Alexander McQueen

Job description

Summary Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.
Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.
At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:

• Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

Job DescriptionThe Alexander McQueen Team Manager will be responsible for maximizing team performance in to achieve store targets and goals with a strong focus on people management and development. Working on the shop floor, taking ownership for leading and inspiring the team. Empowering and equipping the team to deliver exceptional service culture and client experience.The ideal candidate must perform with a high level of integrity, supporting with the store operations, loss prevention compliance, human resources management, as well as visual merchandising presentation. The Team Manager leads by example and guarantees excellence in Client experience through local market knowledge and promoting the values and ambitions of the brand within the marketplace. They will drive excellence in all Client touchpoints through empowering and developing the store team.Key AccountabilitiesLeading the business.Support the Store Manager to develop and implement business plans, through the analysis of the department’s and client performances and proposal of relevant action plans.Act in alignment with the rest of the management team and in line with the store strategic priorities as defined with the Store ManagerDrive performance of the team to exceed financial targets and maximize sales performances and contribution to support the success of the entire storeTogether with the Store Manager, represent the Company within the local market, identifying opportunities to increase foot flow, attracting new Clients, and building loyal relationships with the brandMonitor the performance of the assigned team categories and proactively propose action plans to reach the targets.Ensure the team develops a full product knowledge through specific training, while making sure they are aware of market trends and competitors.Collaborate with local / regional corporate functions on Product , VM, CRM to maximize sales in line with House guidelinesClient ExperienceLead and inspire the team on executing superior client experience both on shopfloor and during client appointments.Develop a client engagement mindset, with the purpose of building long lasting relationships with the clients.Lead the execution of clienteling activities with the store team, developing actions and initiatives to reach the goals and KPIs.Proactively manage any customer complaints to ensure client relationship is maintained with positive outcomeEnsure Omni Channel awareness among the team, as well as coach and support the team in using digital tools to improve the relationship with clients and achieving the business objectivesTeam leadershipPromote a positive and professional team environment that fosters trust, respect, and superior performance standards, leading by example and in line with the House Code of Behaviours.Empowering the team to be the best versions of themselves. Promoting team spirit through effective communication, and cultivating a positive and energetic environmentEncourage the exchange of information within the team and proactively develop morning briefing on specific topics.Staying close to team on shop floor, being aware of what is happening.Provide support and ongoing feedback to client advisors to ensure their development, motivation, and sense of belonging.Conduct regular performance conversations with the team to discuss results and develop action plans.Train and inspire the team on product knowledge, sales techniques, Client Services, and Company policies and procedures.Identify talents within their team to propose for internal development opportunities, sharing the proposal with the Store Manager to define the correct development processes.Guarantee team development through coaching and follow-ups on individual action plans.Key RequirementsYou will be able to demonstrate the desired Alexander McQueen behaviorsSignificant team sales management experience in retail, luxury retail, or service-related industryProven ability to drive store performanceCommercial awareness and strong business acumen, including key retail performance indicatorsCoaching and development skillsStrong analytical skillsEntrepreneurial spiritStrong budget management experienceStrong verbal and written communication skills and excellent organizational skills.Being confident in public speaking and engaging with external stakeholderAbility to manage competing priorities in a fast-paced environment. Open to change and new way of workingAble to manage pressure and maintain a positive working environmentProficiency with Microsoft Office software including Word, Excel, PowerPoint, OutlookFlexibility to work a retail schedule which will include evenings, weekends and holidays.Ability to effectively create, manage and adhere to deadlinesAbility to be mobile for extended periods of timePassion for the Fashion IndustryJob Type RegularStart Date 2024-11-30Schedule Full timeOrganization Alexander Mcqueen Trading

Expected salary

Location

London

Job date

Wed, 18 Sep 2024 06:02:41 GMT

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