AO Dental Receptionist

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

RAF Halton, Aylesbury, Buckinghamshire, HP22 5PG

About the job

Job summary

Are you looking to work in a modern, patient-focused dental practice that prioritises quality care and personal development? At Defence Primary Healthcare, we are intent on providing excellent care in a friendly and encouraging environment.

When it comes to delivering outstanding patient care, our motivated receptionists are at the forefront of the service and make all the difference. We know just how valuable your skills are, so come join the wonderful team at Defence Primary Healthcare (DPHC) dental centre Halton.

If you are well organised, self-motivated and have strong communication skills with the ability to prioritise and manage a full workload, whilst balancing business need, we would love to hear from you!

This role offers 37 hours per week and all requests to work flexibly will be considered, allowing for business needs, and reviewed annually. The salary will be pro-rata where part-time hours are undertaken.

Job description

The successful candidate will be responsible for the quality and smooth running of the administrative area of the Dental Centre. They will be the first line of contact with patients and visitors and must always promote a positive and professional image of the Dental Centre.

They will support and assist the Senior Dental Officer and Practice Manager in ensuring delivery of primary dental healthcare across the Region. They will also be required to maintain data on the DMICP (Defence Medical Information Capability Programme) computer system conducting system backups and upgrades, audits, and searches of DMICP, as required.

They will aim to provide a friendly, efficient service to enable patients to access dental care, aiding the clinicians in referring and booking where requested, and will require the ability to work solo or in a team as necessary.

Person specification

Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel!

The duties and responsibilities of the role include, but are not limited to: 

• Initial contact with patients and ensuring the reception area is always operated professionally and kept tidy.
• Checking-in patients and raising the necessary documentation.
• Maintain patient and staff confidentiality.
• Carry out all administrative duties required within the department including answering incoming communications, any photocopying, scanning during the day as requested by Line Manager/Practice manager.
• Maintaining the appointment system on DMICP (Defence Medical Information Capability Programme) and handling daily clinics on DMICP.
• Booking in all prosthetic work, referring this to the relevant Clinician and making the appropriate appointment

It is important that you read the attached job description and person specification prior to applying to fully understand all the duties required by a Civilian Dental Receptionist within DPHC.

There are no expected Line Management responsibilities with this role, any future changes will be discussed with successful applicant at the time.

Additional essential criteria required, including but not limited to:

Essential Criteria

• A good working understanding of Microsoft (Outlook, Word, Excel).
• Confidence in using Information Technology
• Excellent communication skills
• Good listening skills

Desirable Criteria

• Previous work in medical/dental Facilities and/or Military background.
• Prior experience of customer care / receptionist duties.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace
• Changing and Improving

Benefits

Alongside your salary of £26,235, Ministry of Defence contributes £7,600 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

As a valued member of the team you will receive access to outstanding rewards and employee benefits, including:

• 25 days holiday a year, growing one day a year to 30 days after five years (pro rata)
• A positive culture, encouraging inclusion and diversity
• Discounted fee to access fitness facilities
• Free transport to Regional Training Days
• Learning and development tailored to your role
• A culture encouraging inclusion and diversity
• Free on-site parking
• Access to multiple Civil Servant and Blue Light on-line discount sites
• One half day a month available for team or solo wellbeing events

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Joanne Smith
• Email : joanne.smith753@mod.gov.uk

Recruitment team

• Email : DBSCivPers-SGDMResourcing@mod.gov.uk

Further information

Please see further information document.

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