AO Medical Administrative Officer

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Lichfield Medical Facility, Defence Medical Service (DMS), Whittington Barracks, Lichfield, Staffordshire, WS14 9PY.

About the job

Job summary

At Defence Primary Healthcare (DPHC) we are an inclusive, dedicated organisation working to provide outstanding care to our entitled personnel.

Do you have excellent communication and organisational skills, with the ability to prioritise your workload? Are you a team worker with the capability to use your own initiative? If the answer is yes, then we are looking for an enthusiastic and motivated AO Medical Administrative Officer to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and administrative staff located at Lichfield Medical Facility, Whittington Barracks.

The vacant post is a full-time position working 37 hours per week. Part-time candidates will be considered but due to service delivery requirements it must be on a job share basis as full-time hours need to be covered.

Does this sound like the role for you? If so, we would love to hear from you!

Strategic Command Transformation

Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions.

Job description

The Medical Administrative Officer will support and assist the Business Manager at Lichfield Medical Centre. As part of a small team providing Primary Healthcare, the post holder will have delegated responsibility for the efficient administration of the Medical Centre.

The duties will include the creation of daily clinics on the Defence Medical Information Capability Program (DMICP), booking patients in at reception, maintenance and administration of electronic medical records, typing, filing and patient liaison.

As a Medical Administrative Officer, you will have a major impact in promoting a positive image of the Medical Centre to patients and other users.

Person specification

Main details of the role include but are not limited to:

• The maintenance of the practice clinic diary, including loading clinics onto the Medical Information Technology (IT) System 8 weeks in advance. Receiving and booking appointments for routine clinics, Medicals (Grading reviews, Heavy Goods Vehicle (HGV), Diving etc, vaccination and audio clinics. As well as sustaining an accurate record of Failure to Attends and developing a process to identify Failure to Book patients.
• Co-ordinating and actioning all written referrals and act as the focal point for the management of patient referrals to external medical agencies including National Health Service (NHS).
• Actively managing and retaining a patient tracking spreadsheet ensuring referrals for; Out of Hours (OOH) attendance and admissions, spectacles orders and Physiotherapy Clinical Rehabilitation Facility (PCRF) referrals including Multi-disciplinary Injury Assessment Clinic (MIAC).
• Providing general administrative support to the practice including faxing, photocopying, scanning, booking appointments and dealing with patients in an appropriate manner either face to face, by telephone or in writing.
• Actively participating in healthcare governance. Holding specific responsibility for administrative audits e.g., referral duration time audit, Did Not Attend (DNA) audit etc.

Please refer to the attached Terms of Reference for a full list of duties.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Changing and Improving
• Leadership
• Communicating and Influencing
• Making Effective Decisions
• Working Together
• Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

• Changing and Improving
• Leadership
• Communicating and Influencing

Benefits

Alongside your salary of £26,235, Ministry of Defence contributes £7,600 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• An inclusive working environment
• Learning and development tailored to your role
• A Civil Service pension with an employer contribution of 28.97%
• Free parking
• Costa Coffee
• Cafe
• Restaurant mess
• Convenience store
• Access to a gym

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Ally Donaldson
• Email : alisdair.donaldson106@mod.gov.uk

Recruitment team

• Email : DBSCivPers-SGDMResourcing@mod.gov.uk

Further information

Please see Further Information document.

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