AO Network Administration Officer

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Aldershot Centre for Health, Hospital Hill, Aldershot, GU11 1AY

About the job

Job summary

Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel!

We are looking for a friendly, well-organised and adaptable Network Administration Officer to join our welcoming team of dedicated military and civilian healthcare professionals and administrative staff located at Hospital Hill, Aldershot. 

The position offers 37 hours per week.

Does this sound like the role for you? If so, we would love to hear from you!

Strategic Command Transformation 

Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions. 

Job description

The successful candidate will be responsible for providing a high standard of administrative support to the Defence Mental Health Network. The Network Administration Officer will be responsible for all administrative requirements for both new and current patient caseloads which includes liaison with other Medical Centres and outside agencies. The post holder will also be responsible for managing clinical diaries and clinics, minuting clinical meetings, answering telephone queries, booking medical documents in/out, dealing with the post, and sending and receiving faxes/emails.

Person specification

Main details of the role include but are not limited to:

• Providing full administrative support to all doctors, clinical staff and reception duties within the Defence Community Mental Health (DCMH). This will include managing clinics and organisation and management of appointments.
• Liaising with stakeholder units, providing recall and statistical data when requested.
• Ensuring all referrals are brought to the attention of the triage nurse and actioned. 
• Answering the office and reception phone, dealing with queries within your own area of expertise and taking accurate messages as appropriate for other staff and booking appointments via the Defence Medical Information Capability Program (DMICP).
• Collating all medical statistical information (associated with Key Performance Indicators (KPI) and the Mental Health Dashboard). 

For more information on job responsibilities please look at the Terms of Reference.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace
• Changing and Improving

Benefits

Alongside your salary of £24,985, Ministry of Defence contributes £6,746 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Car Parking Facility
• Disabled Parking 
• A culture encouraging Inclusion and Diversity
• Access to Civil Service Pension 
• Disabled Access and Lifts

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Joanne Howl
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Please see the further information document.

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