Application Administrator

Planned Systems International (PSI) is an enterprise IT services company that designs, builds, secures, and operates software solutions that support mission success and operational excellence across Federal Government organizations. PSI is seeking an Entry-Level APplication Administrator supports the setup, day-to-day operation, and maintenance of business applications used across the organization. Working under the guidance of senior administrators and IT teams, this role helps keep applications running smoothly by responding to user requests, troubleshooting common issues, completing routine updates, and keeping documentation current. This position is a strong fit for someone who enjoys problem-solving, learning new systems, and providing reliable customer support.

A Public Trust clearance process will be initiated if the candidate is chosen for the opportunity. This is a full-time remote position. Veterans are encouraged to apply.

Application Support (Day-to-Day)
• Assist with installing and configuring approved applications by following documented steps and team guidance.
• Help monitor basic application status (alerts, dashboards, logs) and report issues to senior staff.
• Perform routine tasks such as user access requests, scheduled restarts, and simple configuration changes (where permitted).
• User Support and Troubleshooting
  • Respond to Tier 1, 2 and Tier 3 application incidents and service requests, following ticketing and escalation procedures.
  • Troubleshoot common issues (login problems, permissions, basic errors) and document findings and next steps.
  • Escalate complex or high-impact issues to the appropriate team and provide clear notes for faster resolution.
• Documentation and Communication
  • Maintain and update runbooks, knowledge articles, and how-to guides for common support scenarios.
  • Communicate status updates to users and stakeholders in a clear, professional manner.
• Microsoft Dynamics 365 (D365) Development Support
  • Foundational understanding of the Common Data Service (Dataverse) and D365 environments.
  • Design and implement custom entities, fields, business rules, and complex workflows within the D365 environment to meet evolving business needs.
  • Applied experience with XrmToolBox utilities, managing D365 user access, and security models.
  • Create and optimize cloud flows to automate cross-application processes, replacing legacy background workflows where applicable.
  • Support Lifecycle Management process by managing solutions and deployments across development, sandbox, and production environments.
• Security and Compliance (Basic)
  • Follow security standards for access management, data handling, and change control.
  • Support audits by gathering requested information and ensuring documentation is up to date.
• Learning and Continuous Improvement
  • Participate in training, shadowing, and team knowledge sharing to build application and support skills. Train users/stakeholders on the applications and changes as they deploy.
  • Suggest and make improvements to documentation and support workflows based on recurring issues.

Activities and projects as outlined by your manager/supervisor.

Our organization is dedicated to delivering innovative solutions that empower our clients and communities. We value integrity, collaboration, and continuous improvement, fostering a culture of respect and professional growth. Join a team committed to excellence and making a meaningful impact in the technology sector.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field or equivalent training/experience.
• 0-2 years of experience in IT support, help desk, or application support (internships and school projects count).
• Comfort using ticketing systems and following documented processes (SOPs/runbooks).
• Basic troubleshooting skills (e.g., account access issues, common application errors, connectivity basics).
• Strong communication skills and a customer-service mindset.

Nice-to-Have:

• Familiarity with cloud applications (SaaS) and identity/access concepts (SSO, MFA) at a basic level.
• Exposure to scripting/automation (PowerShell or Python) or an interest in learning

Required Technical/Business Tools Experience:

• Foundational understanding of the Common Data Service (Dataverse) and D365 environments.
• Design and implement custom entities, fields, business rules, and complex workflows within the D365 environment to meet evolving business needs.
• Applied experience with XrmToolBox utilities, managing D365 user access, and security models.

• Experience supporting one or more business applications (CRM, HRIS, finance tools) in a school, internship, or work setting.
• Basic understanding of change management (submitting changes, following maintenance windows, documenting results).

• Hybrid or remote work options available depending on business needs.
• Occasional after-hours support may be needed for planned maintenance or urgent issues (with team coordination).
• Minimal physical demands; extended periods working at a computer workstation.
• Must be able to go to the local VA site for PIV card and GFE pickup and maintenance.

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.
Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HRDepartment@plan-sys.com, or by dialing 703-575-8400.