Application Production Support

Job title:

Application Production Support

Company

Axelon Services

Job description

Job Title: Application Production Support
Location: Montreal, QC
Contract Duration: Possibility of extension or conversion after 12 months.About Job:

• The Client Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the ALMT area.
• Such tasks include change, user request, incident, and problem management for the department.
• As required, functional support and user setup may be performed.
• The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
• ​Assist the user community to resolve technical issues.
• Coverage during weekend and off-hours are on an “as needed” basis.

Main Responsibilities:

• Active monitoring of production activities
• Perform remediation steps when required
• Interface with external IT communities to resolve incidents
• Work with development community for Level 3 incident escalations
• Log work and effort in support tracking application and work with team and management to reduce recurring issues
• Available for after-hours support activities, when necessary
• Responsible and accountable for changes to the production environment for NAR applications
• Work with development community for release prioritization
• Ensure that requests for change adhere to Group and Department Policies
• Available for after-hours and/or weekend change activities, when necessary
• Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
• Regular reporting to line manager for prioritization and escalation
• Conduct and participate in meetings with related communities
• Perform control result analysis and reporting and take up corrective actions as needed
• As required, take up project management responsibilities for special projects

Training and Occupational Experience:

• Support role experience required ( > 5 years’ experience)
• Experience in Banking / Financial sector supporting trading systems
• Knowledge of FOREX, Money Market, Fixed Income products is a requirement

Essential Specific Requirements:

• Database skills (Sybase, MS SQL, NOSQL)
• Unix/Linux hands on experience with knowledge of day to day commands
• Scripting experience (Shell, powershell, …_)
• Scheduling tools (Autosys)
• Monitoring tools (Dynatrace, Kibana)

Skills and Behaviours:

• Strong communication skills (written and verbal)
• Good organizational skills
• Basic office software literacy (Microsoft Office, etc.)
• Professional attitude and good interpersonal behavior
• Autonomy and adaptability; must be able to take initiative and be proactive
• Global financial products knowledge
• Project management skills, a plus
• Good team player

Expected salary

Location

Montreal, QC

Job date

Wed, 21 May 2025 05:07:21 GMT

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