Application Support Mgr (Hybrid – 3 Days in Office)

At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. Apply now and learn more about our outstanding Benefits and why there’s #MoreAtFreddieMac!

Position Overview:

Do you have passion for understanding customer needs and developing technology strategies to deliver value and thrive in a fast-paced and rapidly changing environment? If you enjoy working with a team of varying skills to collectively discover new opportunities to delight customers, the SF Underwriting BTO has a role in the Modern Delivery within the AURA Portfolio which could be a fit for you! Do you love technology and changing the status quo?

Our Impact:

The SF Underwriting BTO is responsible for technology strategy, delivery and ongoing support for Freddie Mac’s Underwriting applications and services. Our focus is on continuing the mission to transform our systems and processes into resilient, efficient, and flexible platforms by adopting innovative, cloud-native solutions to support industry needs and aligning with our corporate mandates and data strategy!

Your Impact:

• Acts as thought partner with the other Dev Managers, Chief Dev Lead and Dev Leads to ensure inter-team technical coordination, both within and across trains
• Working with Chief Product Owner, Product Owners, and other partners to help ensure strategy and execution alignment
• Propose new, innovative ideas at ART-level and supports teams in doing so at team-level to improve release management processes; shows willingness and curiosity to different ideas
• Work with Systems Teams, Infrastructure, and other Operations Leadership to ensure software development and production meet program delivery requirements
• Encourage and support the personal development of each individual and the development of teams
• Work with the team to understand the major difficulties. Come up with a set of guidelines to improve the program’s performance
• Rollout the Automated test strategy/deployment strategy for the program to optimize delivery
• Empower teams to own problem-solving, while providing cross-team support
• Think beyond day-to-day activities; apply systems thinking support the teams’ commitments

Qualifications:

• Proven leadership experience with product development and ownership
• Ability to coach and lead direct reports as well as collaborators and matrixed teams
• Strong ability to gain alignment and motivate team members to engage in making the vision a reality
• Strong interpersonal skills with an ability to problem tackle and drive innovation within and across teams
• Minimum of 6 years of full-time experience in Agile
• Must have experience in organizing, directing, and managing activities related to building and maintaining software releases for their promotion to the production environment
• Must have strong program and project management skills and excellent presentation and communication skills
• Good understanding of Agile Metrics and how to measure continuous improvement
• 6+ years of experience in technical leadership role driving the technical roadmap, strategy, and delivery of complete initiatives
• 10+ total years of related IT experience and 3+ years of people management experience
• Bachelor’s Degree in an IT related area

Keys to Success in this Role:

• You adopt change and innovation. You push the boundaries of what is possible
• Fostering a Continuous Exploration process and likes to address challenges with calculated risk
• Passion for driving value to customers and excitement for modern delivery (CI/CD) process
• Servant Leader, leading the team by example, and by actions
• Leadership and Technical Guidance: Providing leadership and enhancing the technical savvy of the DevOps team, particularly in the realm of automated testing. This will help us consistently meet expectations and improve outcomes related to automated tests.
• Project Management: Organizing and overseeing the migration of new applications onto new platforms to ensure smooth transitions and integration, thereby maintaining operational continuity and performance standards.
• Innovation and Standards: Developing new concepts and strategies to elevate testing standards and processes, fostering an environment of innovation and continuous improvement within the team.
• Cross-Functional Coordination: Leading the DevOps product teams, ensuring alignment with organizational objectives and enhancing collaboration across different functions.

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

Job Category:Information Technology

FLSA Status:Exempt

Freddie Mac provides anticipated base salary ranges where required by law.

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $134,000 – $200,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

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