Apprenticeship Coordinator

Apprenticeship Coordinator

(Leeds Hybrid)

JOB SUMMARY / PURPOSE:

The Apprenticeship Coordinator (AC) will oversee all aspects of the account apprenticeship initiative. 

Working as part of the wider G4S Training Team they will be responsible for coordinating the administration for the life cycle of Apprentices from recruiting, onboarding, mentoring to graduation.

The individual will be required to work closely with the Operations teams, G4S Learning, Capability & People Development team, and external apprenticeship training providers to enrol and prepare apprentices for their courses.

The AC acts as a point of contact for all current apprentices within the account, providing coordination and administrative oversight in order to support colleagues through the apprenticeship process. The AC will also be required to monitor and report apprenticeship progress to account management stakeholders, including the HR Training & Development manager, on a regular basis. 

The position will require excellent administrative, organisational and communication skills, as the role will involve coordinating with multiple training stakeholders on a daily basis. 

RESPONSIBILITIES / ACCOUNTABILITIES:

• Working closely with the G4S Operational team to support account colleagues through apprenticeship enrolment and course progress.
• Managing external and internal apprenticeship related communications including calls and emails.
• Communicating apprenticeship schedules, training requirements, and progress updates to the relevant teams and stakeholders within the business
• Ensure apprentices are fully informed and prepared for their courses.
• Engage with apprentices and work with operational teams to coordinate release time and operational schedules.
• Engage with operational teams to confirm cover as required
• Monitoring and analysing apprenticeship data, ensuring that data for dashboard is managed and maintained for accurate monitoring and reporting
• Act as the G4S point of contact for all apprentices within the account, offering ongoing support throughout the duration of their apprenticeships
• Coordinate the collection of required apprenticeships documents.
• Build and maintain good working relationships with external apprenticeship providers.
• Work as part of the wider G4S training team supporting team tasks as required

CORE COMPETENCIES:

• Must be computer literate, including Google G Suite and be able to apply these skills to bespoke software.
• Experience in a coordination or administrative role.
• Experience of communication with a remote workforce.
• Security industry experience.
• Excellent interpersonal and communication skills.
• Experience managing or working with training or apprenticeship suppliers preferred.
• Experience using deployment software
• Experience using SAP

KEY PERFORMANCE INDICATORS:

• Apprenticeship completion KPIs.
• Apprentice feedback
• Apprentice data accuracy

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