Assignments Specialist, Position Numbers 0078732 and 0079330

Description

Title: Student Services Specialist

Position Number: 0078732 and 0079330

Hiring Unit: OFC OF VP FOR STUDENT SUCCESS, STUDENT CO-CURRICULAR SUCCESS, STUDENT RESIDENTIAL LIFE

Location: UH at Manoa

Date Posted: September 13, 2024

Closing Date: September 27, 2024, 11:59 HST

Band: A

Salary : salary schedules and placement information

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Permanent

Duties and Responsibilities

1. **Works closely with supervisor on the development, implementation, and evaluation of services and programs for students involving the application of standard residential housing policies, regulations and widely accepted methods & practices.

2. **Works closely with supervisor on the development of measures to evaluate the effectiveness of programs and services to determine program success, growth and areas in need of improvements.

3. **Works closely with supervisor on the development, implementation, and evaluation of marketing strategies to increase and maintain acceptable occupancy levels.

4. **Works closely with supervisor to administer & coordinate daily operations of the assignments program including, but not limited to: contracts & records management, fiscal processes, special accommodation needs, food service & office operations.

5. **Works closely with supervisor to develop, implement, and monitor an operating budget for the program and services offered.

6. **Recruits, supervises & evaluates full-time clerical staff, student assistants & others who assist with programs and services. Includes developing & implementing appropriate strategies for selection, training, performance counseling & evaluation.

7. **Works closely with supervisor and appropriate University departments to evaluate and revise policies and procedures related to the assignments program and services.

8. **Represents, supports and communicates the overall intent & mission of the University & Student Housing Services’ policies and procedures to students, campus, internal and external community members.

9. Provides support to student resident and departmental groups in various organizational and program planning and team-building efforts.

10. Participates via institutional and/or personal membership in relevant professional associations appropriate to the position (i.e. ACPA, NASPA, ACUHO, WACUHO, etc.)

11. Serves on departmental, divisional and university-wide committees, planning efforts, and programs as assigned.

12. Other duties as assigned.

• denotes essential function

Minimum Qualifications

1. Possession of a baccalaureate degree in business administration, social sciences, human development, communication, education, or related field and 0 year(s) of progressively responsible professional experience with responsibilities for providing assistance to clients or customers in service-oriented work or programs; or equivalent education/training or experience.

2. Functional knowledge of principles, practices and techniques in the area of service-oriented work or programs demonstrated by knowledge, understanding and ability to apply concepts, terminology.

3. Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with student or guest accommodations or service-oriented work or programs.

4. Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the student or guest accommodations or service-oriented work or programs.

5. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.

6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.

7. Demonstrated ability to operate a personal computer and apply word processing software.

8. Functional knowledge of general administrative principles and practices.

9. Ability to work independently, organize, set priorities and make decisions under pressure.

10. Supervisory and/or leadership experience.

Desirable Qualifications

1. Functional of knowledge of student housing operations, programs and services including, but not limited to housing assignment and fiscal operations.

2. Administrative responsibilities in student housing, hospitality or related service field.

3. Professional supervisory experience.

4. Knowledge of Federal, State and City regulations including, but now limited to, Americans with Disabilities Act, Civil Rights, FERPA, Fair Housing Acts, etc.

5. Knowledge of the principles and practices of current marketing strategies.

To Apply:

Click on the “Apply” button on the top right corner of the screen to complete an application and attach all the required documents. Documents include: 

• Cover letter explaining how you meet the minimum and desirable qualifications;
• Current Resume;
• Official transcript(s) showing the degree and coursework to date appropriate to the advertised position (copies are accepted; however, original official transcripts will be required at the time of hire);
• Names and contact information (telephone number and email addresses) of three (3) professional references.

The application will be considered incomplete if materials are unreadable or illegible or password protected. Please REDACT references to: social security number; birth date; or photos on submitted documents. Late or incomplete applications may not be considered.

Note: If you have not applied for a position before using NeoGov, you will need to create an account.

Inquiries: Brandon Takeshita, [email protected], 808-956-6945 or Adele Fujita, [email protected], 808-956-4008

EEO/AA, Clery Act, ADA

The University of Hawai’i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai’i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. 

Accommodation Request: The University of Hawai’i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/ 

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