Job Description

Discover Your Future with Embry-Riddle Aeronautical University! 

Embry-Riddle: A Global Leader in Aviation and Aerospace 

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world’s largest aviation and aerospace university. For over 95 years, we’ve been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space. 

Embry-Riddle Aeronautical University recognizes the value of diversity and is dedicated to fostering a positive climate in which all students, faculty, and staff are encouraged in their professional, social, and intellectual pursuits. Embry-Riddle is committed to providing equal employment opportunity and affirmative action for qualified individuals. The University does not tolerate discrimination on the basis of race, creed, color, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, or any other status protected by federal, state, or local law. 

Opportunity: 

Join the Aviation and Aerospace vanguard! 

Step into a dynamic role with Embry Riddle Aeronautical University, where innovation meets opportunity. Be part of a leading institution that’s at the forefront of aviation, aerospace, and STEM education. We offer an exciting environment, cutting-edge projects, and the chance to influence tomorrow. Ready to make a difference? Take flight with Embry-Riddle and explore this diverse career opportunity today. 

The Assistant Campus Director (ACD) participates in the general administrative responsibilities of the campus. The ACD also participates in recruitment, public relations, and marketing efforts to provide the civilian and military sectors with relevant information regarding university programs and services. In the absence of the Campus Director and/or the Associate Campus Director, the ACD collaborates with Associate or Director of Training & Student Advising for student advising tasks.

Advising/Student Services

Provide(s) academic advisement by being knowledgeable of the policy, procedures, and programs; facilitates the registration process by providing accurate degree advisement to include program selection, degree mapping, degree completion timeline; track student progress and make enrollment recommendations; directing students to resources within the University that provide additional assistance (student financial services, VA, admissions, Bookstore, etc.). Ensures that all University policies and procedures are enforced. Maintains student confidentiality. Proactively contact assigned students per the Campus Operations Communications Plan to ensure student success and retention. Demonstrates sound decision making and troubleshooting skills. Process academic/curriculum waivers, and student/instructor issues. Contact Associate or Director of Training & Advising for support.

Provide(s) various other student services to include:

• Advising and assessing student requests for drops, academic and curriculum waivers, changes of program, declaration of minors, change of catalogs, requests for updated evaluations, at-risk student support, applications for graduation, and approval to take courses at another institution.
• Preparation of unofficial student evaluations, maintenance of imaged student records, and reconciliation and monitoring of student financial status. Performs regular, in-person contact with prospects, applicants, new students, and continuing students in line with Campus Communications timeline.
• Promotes scholarship opportunities. Responsible for maintaining campus email correspondence in a timely manner. Promotes the advisor-advisee relationship by effectively using the various tools of communication, including email, telephone, face to face meetings, social media interaction, and relevant Campus Solution comments.

Outreach/Community Relations

• Promotes the University and its programs through participation/networking of/in college fairs, briefings for applicable military units/groups, and other meaningful opportunities. Communicates with local organizations to schedule events. Helps maintain an excellent relationship and communication with the local Education Services Officer (ESO). Identify mobile office hours, unit courses, and unit briefing opportunities.
• Adheres to the Annual Outreach/Marketing Budget Plan for all outreach activities and expenditures.
• Maintain campus visual marketing displays and student retention billboards/displays. Keeps information updated in a consistent manner.
• Represents the University in a positive and professional manner, always, to elicit interested prospects and retain current students.
• Personal vehicle to attend outreach events and meetings.

Administrative

• Demonstrates sound decision making and troubleshooting skills. Responds to correspondence in a timely and accurate manner in accordance with published procedures.
• Provides administrative support for the campus, including answering telephones, email, processing mail, ordering supplies, and assistance to faculty members teaching at/for their campus. Maintains daily campus operational hours for student service’s needs. Ensures that classrooms and facilities are ready for instructional use at all times (including EagleVision).

Qualifications

Required Qualifications:

• Associate’s degree
• (1-3) years of work-related experience

Required Skills, Knowledge, Abilities:

• Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications.
• Excellent customer service skills
• Academic advising experience
• Attention to detail with initiative to set and accomplish goals
• Working knowledge of office procedures and equipment
• Ability to work as a team player with strong communication skills
• Aviation background or experience desired

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