Assistant Head Teller

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<div class="isg-job-description“>Ready to make a difference?  At Salem Co-operative Bank, we pride ourselves on offering a work environment where customer service and success are consistently placed front and center.  Founded in 1922, we’ve grown in size, expanded our products and services, and learned to improve from 100 years of experience.  Every customer is treated as a unique individual, knowing that not all customers’ needs are the same.  Our commitment to our community is evident in our philanthropic foundation, Salem Community Benefit, which has contributed over $1.6 million to local organizations.  Each year our employees spend many hours volunteering at local organizations in the Salem and Merrimack Valley areas.  If you are ready to make a difference professionally, personally, and in the community, we want to meet you!
We are looking for an Assistant Head Teller who will receive and pay out money while maintaining records of money and negotiable instruments involved in financial transactions.  In the Assistant Operations Manager’s absence, you will supervise and coordinate the activities of the Tellers to encourage superior customer service consistently and accurately, and ensure compliance with the Bank’s operating policies and procedures.
How you will accomplish this:

• Receive checks and cash for deposit, verify amounts, and examine checks for endorsement
• Cash checks and pay out money after verification of payee’s identity and right to the cash, signature(s) and customer balance.  Image/scan each transaction and ensure each transaction balances.
• Enter customer and Universal Banker transactions into the computer to accurately record transactions and issue computer generated receipts.  Maintain cash count screens showing customer’s name and details of all cash transactions.
• Balance currency, coin and checks in cash drawer throughout the day and compare total amounts with data displayed on computer screen

In the Assistant Operations Manager’s ABSENCE:

• Open and close the branch as scheduled
• Assign duties for the Tellers to ensure the Teller line functions efficiently
• Train, guide and advise Tellers concerning the Bank’s policies and procedures
• Review daily CSI reports such as the branch balancing sheet, branch cash status, cash transfers, CTR summary report, detailed cash report, Reg CC hold reports, Teller override reports, bond redemption reports, and cash overs and shorts
• Review the Tellers’ FinCEN Form 104 (CTR) for completion and accuracy
• Ensure the proper supply of money for the Bank’s needs based on business demand; order, ship, and verify cash and coin shipments and ensure that branch cash levels are being met
• Monitor, review and obey all security measures, including but not limited to, all clear signals and passwords
• Maintain branch security and compliance, e.g., working vault cash level, Teller cash drawer levels and timely submission of FinCEN Form 104 (CTR) 
• Daily monitoring of BICR manual
• Responsible for drive-up and copier equipment, calling for maintenance and service as needed
• Ensure the Tellers are running work correctly through image scanners throughout the day as work is processed; make any needed corrections on scanned Teller work in a timely manner
• Send foreign checks and mutilated money for collection to correspondent bank
• Under dual control, audit Teller cash drawers monthly and whenever a Teller is absent; audit vault cash daily and ensure branch settlement
• Process Teller Buys/Sells with the vault and monitor Buy/Sells transacted on the next day
• Provide constructive feedback to staff regarding errors, overs and shorts and customer service issues
• Responsible for all operational duties behind the Teller line, e.g., daily balancing for Tellers, vault, ATM, night drop deposits, and coin machine
• Perform other duties as needed

What you will bring to the role:

• High school diploma and 1-3 years of related banking experience or equivalent combination of education and experience
• General knowledge of bank products, services, policies, and operations
• Knowledge of banking regulations
• Excellent customer service and communication skills
• Must be accurate and detail-oriented
• Leadership and team building ability

Salem Co-operative Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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