Assistant Manager VIP

Working closely with the VIP Manager the VIP Supervisor will play an important role to facilitate the daily operation of the VIP Lounge and provide additional support as required to the Hotel and Casino team. Specific functions and responsibilities include providing leadership direction, motivation, training, and enthusiasm for the VIP lounge team to drive excellence in guest satisfaction. All duties are to be performed in accordance with departmental and company policies, practices, and procedures.

Core Job Responsibilities:

• Provide excellent guest service, establish rapport and provide excellent service by answering questions, resolving disputes and adhering to guest requests.
• Provide a positive work environment for VIP Representatives
• Facilitate ordering of supplies, etc for VIP Lounge
• Answer telephones and email requests in a professional, friendly and timely manner.
• Assist guests with booking and changing reservations and/or reservation inquiries at multiple properties.
• Issue complimentary based upon specific casino guidelines for levels of play.
• Assist Casino Hosts, VIP, Players Club, Box Office and other departments with information regarding casino guests.
• Think independently and use problem solving skills to assist employees with various forms of resolution.
• Protect the confidentiality of all company files and documents under their immediate control when necessary.
• Proactively resolve any guest issue that arises, including the coordination of departmental assistance when necessary.
• Notify Management of any suspicious or unusual activity and/or transactions in a timely and responsible manner.
• Maintain a supportive and productive professional relationship with co-workers, Supervisors and Executives.
• Perform other job duties as requested.

Qualifications:

• High school diploma or equivalent required.
• Minimum of two years Front Desk, VIP Services, Casino Marketing, or related casino experience.

Physical Demands:

• Work is performed in a lounge setting.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• May be exposed to smoke
• The noise level in the work environment is usually moderate to loud.
• Constant contact with executives, department management, employees, and guests.
• Prolonged sitting or standing and mobility.
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 25 pounds occasionally
• Eye/hand coordination.
• Use of standard office equipment.
• Ability to distinguish letters, numbers, and symbols

Equal Opportunity Employer:

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

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