Associate

Designation

Associate

Country

USA

No. of Positions

1

Auto req ID

1485768BR

Experience

2.5-5 Years

Skill (Primary)

DWP-FSS-SMART HANDS

Qualification

B-Tech

Expected Date of Closure

29-Jan-2025

Location

Nevada

Employee Group

Contract

Job

Administrator

Job Description (Posting).

JD over mail (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Entity

INFRA

City

Carson City (city)

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