jobs-near-me.org
Associate
USA
1
1485768BR
2.5-5 Years
DWP-FSS-SMART HANDS
B-Tech
29-Jan-2025
Nevada
Contract
Administrator
JD over mail (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
INFRA
Carson City (city)
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