Make your mark at the world’s largest HVAC company
Daikin Applied is seeking a talented Associate BA – Digital Commercial Solutions. The Associate BA will support eCommerce applications within our Digital Commercial Solutions Team. This role is ideal for someone passionate about solving real customer problems and growing in their career. Under general supervision, you will assist the Digital Product Management Team in researching, fact-finding, documentation, testing, and more to ultimately improve our customer experiences. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!
Location: Plymouth, MN – Hybrid
What you will do:
- Continuously discover customers’ needs, pain points, and desires to develop innovative solutions, focusing on outcomes over output to ensure we deliver value to our business and customers
- Participate in daily standup meetings, discovery sessions, customer interviews, sprint planning, user story refinement, and value analysis to ensure alignment with business priorities and customer needs
- Document, organize, and synthesize meeting notes, action items, learnings, and requirements gathered during business stakeholder and customer discussions
- Support the analysis and deep understanding of business processes to identify areas for improvement
- Help prepare reports and presentations using Excel, PowerPoint, and other tools to communicate findings and updates
- Assist in writing detailed user stories and acceptance criteria for digital product enhancements
- Assist in documenting user journeys and writing detailed user stories and acceptance criteria for digital product enhancements
- Assist in ensuring traceability of requirements, and with impact analysis when changes to the requirements occur
- Manage, administer, and prioritize backlog of enhancements to balance business and customer expectations
- Support User Acceptance Testing (UAT) by executing test cases, logging bugs, and validating fixes.
- Collaborate with User Experience, Development, and Deployment Teams to support testing, training, and delivery of new systems or updates
- Efficiently respond to daily questions and support requests from users and business partners, helping to provide answers, troubleshoot issues, or escalate them as needed
- Conduct data analysis using technical tools and reporting systems to identify insights and support data-driven decision making
- Enter and maintain data in our digital systems and tools, ensuring quality, accuracy, and consistency across the platforms
- Create and update product, user, and process documentation, including how-to guides, knowledge articles, training materials, process flow maps, and more
What’s in it for you:
- Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
Minimum Qualifications:
- Bachelor’s Degree in Information Technology, Data Science or related field or equivalent experience
- 0-2 years of experience in business analysis, IT analysis or related field
- Familiarity with the eCommerce user experience
- A curious, customer-centric, and analytical mindset with a strong desire to learn
- Demonstrated ability to manage many competing priorities effectively, while providing unrivaled customer service
- Experience in creating user stories, process flow diagrams, and training materials
- Proficiency in Microsoft Office/365 Suite
- Work visa sponsorship is not available for this position
Preferred Qualifications:
- 2-4 years of experience in a business or Digital/IT environment (internships or co-ops count!)
- Basic understanding of Agile methodologies and digital product teams
- Familiarity with tools like JIRA, Confluence, or similar backlog/project management tools.
- Salesforce Experience
- Experience with customer interviews and usability testing
- Exposure to product discovery frameworks
- Knowledge of Ecommerce platforms and best practices
- Experience in creating user journeys
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
- Multiple medical insurance plan options + dental and vision insurance
- 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
- Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
- Short term and long-term disability
- 3 weeks of paid time off for new employees + 11 company paid holidays
- Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
- Paid sick time in accordance of the federal, state and local law
- Paid parental leave and tuition reimbursement after 6 months of continuous service
The typical annual base salary for this position ranges from $28.00 – $45.00 per hour in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
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