Associate – Building Consultancy

JLL empowers you to shape a brighter way. 

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. 

JOB DESCRIPTION

Associate – Building Consultancy (Central London Team)

ABOUT JLL:

We’re JLL—a leading professional services and investment management firm specialising in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

PROJECT & DEVELOPMENT SERVICES:

Project and Development Services (P&DS) is a global business of over 6,000 professionals supporting occupier and investor clients to deliver projects ranging from a £25,000 sub-division of a retail unit through to delivering new cities. In the UK, PDS comprises four main groups; Building Consultancy (BC); Project Management (PM); Cost Management (CM) and Net Zero Design Consultancy (NZC).

UK Building Consultancy is a well-established department of over 130 people with teams located in all our main regional markets. We have ambitious plans to grow and see the Landlord refurbishment and asset repositioning market as one of the most exciting opportunities to achieve this.

OPPORTUNITY:

We are currently looking for an Associate to help develop one of our Central London Investor teams.

The successful candidate will join a new team based in our Warwick St office with a focus of, growing our West End project offering with new and existing clients and developing our existing relationship with Royal London Asset Management and be working alongside other internal departments such as Capital Markets, Office Agency and Property Asset Management (PAM), as part of our One JLL approach to provide holistic, commercial advice to our clients.

This candidate will be responsible for identifying and winning opportunities for investor/Landlord refurbishment projects, alongside providing strategic dilapidations advice and preparing and negotiating the associated claims as required.

The candidate will report directly to Robin Swaffield (Team Leader). The expectation is that the team will grow and the candidate will have line management responsibility in the future.

KEY RESPONSIBILITIES

GROWTH

• Support Robin Swaffield with business development activities to grow the west end project offering and strengthen our relationship with Royal London Asset Management. This will involve establishing strong relationships with key collaborators such as and Capital Markets, Office Agency and PAM
• Create a strong internal and external profile for the Central London Refurbishment team to support growth and expansion of the right work. For example, building on existing internal relationships, creating stronger relationships with national clients using the OneJLL Client and other CRM programmes, and differentiating our offer through pitch and marketing material as well as thought leadership initiatives.

FINANCIAL

• Support Robin Swaffield in delivering the business plan for the team. Manage expectations/forecasts/pipeline and take mitigating actions where necessary to deliver the plan.
• Develop own pipeline from new and existing clients.
• Actively contribute to meeting or exceeding national PDS team target for 2023, including a personal contribution of £250,000+ through self-delivery of Building Consultancy work.

CLIENT

• Support Robin Swaffield in undertaking the role of BC Client Relationship Manager for RLAM in the London region, with focus on building/strengthening relationships, growing profitable business opportunities across all P+DS service lines, sectors and offices. Track progress and provide regular feedback to Client Relationship Director as part of the OneJLL/Consulting or BC Client Programme.
• Wider business generation and cross selling – Make every effort to identify and secure new/target business opportunities for all service lines, sectors and offices within P&DS and through cross selling to the wider business, including Integral and Tetris.

PEOPLE

• As the team grows and junior colleagues join, undertake line manager responsibilities as required, ensuring they are supported to develop their own skills/knowledge and progress their career.
• Collaborate with the regional BC, PM, CM and NZC leads/teams to share opportunities and resource to deliver the best result for our clients as part of a national team – Clients and UK PDS/BC first and allocating the right person for the job, irrespective of P&L and location

GENERAL BAU OBJECTIVES

CLIENTS 

• Ensure that all instructions and client facing activities are dealt with proactively and professionally (within best practice/QA parameters) to exceed client’s expectations. Strive to achieve client recognition of excellent service in order to generate wider opportunities for P&DS and other parts of the business.
• Continually develop understanding of JLL, including its key initiatives and the services that it offers.
• Make every effort to develop internal and external network.

PEOPLE 

• General – Support the Global Leadership principles of Growth (Driving Change, Thinking Big), Clients (Get it Done, Business First) and People (Help Others, Inspire). Lead by example.
• D&I – Adopt inclusive leadership behaviours to foster an inclusive working environment. Lead by example acting as an advocate for diversity and inclusion, supporting internal or external programmes.
• Collaboration – Drive greater collaboration across national P&DS team, including sharing opportunities and resource – “Think client and who would be the best person/team for the job”

GROWTH

• BaBT, including Commercial Sustainability – Support all elements of the Building a Better Tomorrow agenda both internally and externally with our clients, including completing all net zero carbon training
• Wider business generation and cross selling – Make every effort to identify and secure new/target business opportunities for all service lines, sectors and offices within P&DS and through cross selling to the wider business, including Integral and Tetris.
• Attend a minimum of one internal, client and industry events per quarter and keep record of activity, leads identified, action taken and any follow up required for review with team leader.
• Digital – Embrace and adopt all new technology platforms including but not limited to Salesforce, AEM and iAuditor.
• Resourcing at right level – at the start of every new project consider how you’re using your time and resources -are the right people doing the right work? Actively give opportunities to junior team members where you can.

FINANCIAL MANAGEMENT 

• Enter all instructions onto Salesforce as soon as possible and review all instructions (including pipeline) at least once per month in the week ahead of the flash forecast being submitted
• Raise invoices within 48 hours of the services being completed rather than left until month end
• Ensure that all information to raise invoices and recognise revenue is obtained from the client and provided to data admin support team as soon as possible ahead of month end.
• Review and agree final billing details with the client in advance of invoicing to avoid the need to credit and re-issue
• Ensure that all invoices are issued within two days of being raised and a follow up call made to the client within no more than five working days to ensure that the invoice has been received and that there are no queries.
• Provide any additional information required by the client and/or the JLL Credit Control team to ensure payment is received within the agreed payment terms. Queries from clients or requests from Credit Control should be dealt with promptly – no more than 48 hour turnaround

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Location:

On-site –London, GBR

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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