ASSOCIATE CONSULTANT

Designation

ASSOCIATE CONSULTANT

Country

USA

No. of Positions

1

Auto req ID

1486344BR

Experience

4.5-8 Years

Skill (Primary)

INFORMATION SECURITY-IAM ARCHITECT-IDENTITY MANAGEMENT – Architect

Qualification

B-Tech

Expected Date of Closure

23-Jan-2025

Location

Florida

Employee Group

Business Line FT

Job

Senior Administrator

Job Description (Posting).

SailPoint L3 Engineer > Maintain and monitor existing SailPoint integrations, workflows and configurations> Support JDBC and API based application onboarding by performing testing and resolving the issues> Join major incident management bridge in case of P1 issues> Troubleshoot and resolve escalated issues from L2, ensuring timely resolution> Provide support for complex user/access provisioning issues> Troubleshoot any integration/connector related issues> Fix issues related to approval and request based workflows> Analyze trends in incidents management to identify causes and propose long term solution> Perform root cause analysis for P1 & P2 issues, fix them and update SOPs> Ensuring all the IAM services are up and running and proactively monitor SailPoint IIQ services> Support L2 resource for any issues which require heavy configuration changes> Assist in debugging and troubleshooting issues, including collaboration with technology vendors> Act as single point of contact for customer> Provide continuous improvement ideas> Provide recommendations in case of SailPoint performance issues> Maintain and support n-1 or customer approved version of SailPoint (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required. (5.) To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA

Entity

INFRA

City

Orange

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