HCL Technologies

jobs-near-me.org

Designation

Associate Consultant – Services

Country

USA

No. of Positions

Auto req ID

1487503BR

Experience

2.5-5 Years

Skill (Primary)

Support Skills-IT Management-Asset Management

Qualification

B-Tech

Expected Date of Closure

28-Nov-2024

Location

Texas

Employee Group

Business Line FT

Job

Administrator

Job Description (Posting).

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Entity

INFRA

City

Dallas County

Read Full Description

Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobs-near-me.org) you saw this job posting.