Associate Customer Service Representative – 5023438

Associate Customer Service Representative

Processing Bureau – Business Tax Return Processing

Department of Revenue

Location: 301 W. High Street, Jefferson City, MO

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

Our team focuses on processing, reviewing and correcting Missouri’s business tax returns and documents in a timely manner. We are team-oriented and goal-driven. We value strong communication, typing skills and problem solving experience. 

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Review incoming tax returns and payments to ensure necessary information submitted.
• Complete data entry tasks to input tax return figures and taxpayer information.
• Ensure tax payments are prepared accurately and processed timely.
• Learn about various tax types and be willing to shift daily tasks depending on incoming work volumes and business need.
• Participate in process improvement efforts and special projects to increase efficiencies within the section.
• Communicate with your co-workers and leadership in a manner that promotes a positive working relationship

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy Customer Service

Self-directed Attention to Detail Clear Communication

QUALIFICATIONS:

• Possess a high school diploma or high school equivalency certificate, and
• six or more months of experience in clerical or general office support work

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. 

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. 

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