Associate Customer Service Representative – 5032141

Associate Customer Service Representative

Income Tax Bureau – (Return Mail/Income Refunds)

Department of Revenue

Location: 301 W. High Street, Jefferson City, MO

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

This technical position requires a candidate that is an analytical thinkers, capable of problem solving & identifying process improvement opportunities. Team members should also possess a background in customer service & proven attention to detail. There are many opportunities for advancement within the DOR & we are often looking to this position class to promote those displaying positive leadership qualities and strive to provide excellent customer service.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Working with individual income tax returns, corporate income tax returns, & property tax credit claims
• Analyzing & adjusting returns, notifying individual income tax non-filers & under-reporters
• Sorting & distributing correspondence
• Responding to customer inquiries through telephone calls, e-mails, & written correspondence
• Processing returned refunds

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy Customer Service

Self-motivated Attention to Detail Reliable

QUALIFICATIONS:

• Possession of a high school diploma or high school equivalency certificate.
• 6 months or more of general office experience. (Substitutions may be allowed.)

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. 

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. 

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