Associate Director, Chief Information Officer, GS-2210-15

Summary

The Dept. of Commerce ranked top 5 in the 2023 Best Places to Work in the Federal Government amongst large agencies for the 12th year in a row!

National Technical Information Service is a bureau that enables the public and American businesses to gain access to vital governmental information. We’re looking for a Chief Information Officer to join our team!

This notice is issued under direct-hire authority to recruit new talent to occupations for which NTIS has a severe shortage of candidates.

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Duties

In this position, you will exercise broad leadership oversight of the Office of the Chief Information Officer (OCIO), with responsibility for the Agency’s Information Technology (IT), Cybersecurity, Privacy, and Network Management activities. Additionally, this position:

• Serves as the Agency’s Chief Information Officer (CIO), which shares parity with other NTIS Office Heads, i.e., Associate Director.
• Provides centralized oversight and management of the Agency’s information resource management activities and executes duties, including those delegated by the Department of Commerce (DOC), that are included in various laws, including the Clinger Cohen Act, Federal Information Security Management Act, E-Government Act, Paperwork Reduction Act, and Federal Records Act.
• Develops and maintains information security reports, dashboards, and metrics that speak to the Agency’s risk and threat environment.
• Oversees a comprehensive network management program, including oversight of all planning, installation, and management of the Agency’s networks and systems.
• Develops and implements strategies, procedures, and processes that enable the Agency’s network to operate 24x7x365. Ensures there are protocols in place to monitor, report, and respond to incidents within the speed of need.
• Advises the NTIS Director and Deputy Director on various IT and technology matters.
• Determines, in partnership with NTIS Offices and the Chief Financial Officer (CFO), the financial and personnel resources needed to achieve the Agency’s mission objectives and support mission operations.
• Represents NTIS to intra-Department of Commerce (DOC) external stakeholders, including leading efforts to promote NTIS best practices through outreach to other agencies; reporting IT as required under applicable laws, regulations, and policies; and representing NTIS interests at the relevant CIO Councils, including DOC, and other interagency IT organizations throughout the Federal Government.

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Requirements

Conditions of Employment

• U.S. citizenship
• Males born after 12-31-59 must be registered for Selective Service
• Suitable for Federal employment
• Completion of Confidential Financial Disclosure, Form OGE-450
• Bargaining Unit Position: No

Qualifications

Basic Requirements:

Experience must be IT-related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions, individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

1. Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
2. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving-Identifies problems; determines the accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and make recommendations.

Specialized Experience:

IN ADDITION: Applicants must have one year (52 weeks) of specialized experience equivalent to at least the GS-14 level. Specialized experience is defined as experience in leadership, management, and overseeing a diverse portfolio of information technology programs critical to a Federal Agency (or similar organization) mission. Experience in three or more areas: Enterprise Architecture, IT Strategy and Roadmaps, Change Management, or Cybersecurity.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The qualification requirements in this vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook.

Applicant Reconsideration

Education

Qualifications are based upon meeting specialized experience only. Education cannot be used to qualify for this position.

Additional information

• Your application package may be shared with other selecting officials at NTIS for similar opportunities and additional selections may be made from this vacancy.
• Click all links in this vacancy announcement to view additional information or instructions.
• All documents submitted for this announcement must be legible to make qualification or eligibility determinations.
• A supervisory probationary period may be required.

This position requires filing an OGE-450 Confidential Financial Disclosure Report within 30 days of onboarding and annually thereafter.

NTIS strives to build a flexible and encouraging work environment to bring out the best in our employees. To help our employees balance responsibilities at home and at work, NTIS offers a variety of work-life flexibilities such as:

• Telework
• Flexible work schedules
• Paid parental leave
• Paid vacation
• Sick leave
• Family-friendly leave
• Childcare subsidy program for qualifying families
• Wellness programs
• Employee assistance programs

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• Benefits
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• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
• Review our benefits
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

How you will be evaluated: We will review your resume, optional cover letter and supporting documents to assess your qualifications for this position. Please be sure that your resume and supporting documents include detailed information to support your qualifications for this position. Failure to provide sufficient and/or legible evidence in your resume or supporting documents may result in a “not qualified” determination. You MUST select at least ONE eligibility (i.e., how you wish to be considered) to receive consideration for this position.

Referral: All applicants who meet the minimum qualifications will be referred to the selecting official for consideration. Under Direct Hire Authority, applicants are not rated and ranked, and veteran preference does not apply.

CTAP or ICTAP eligibility: If you are a displaced or surplus Federal employee eligible for the Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP), you must be determined eligible and rated as well-qualified to receive special selection priority. “Well Qualified” means that in addition to meeting the minimum qualification requirements and selective placement factor(s), if applicable, you must receive a score of 85 or higher. Please review the following site regarding required documents to support CTAP or ICTAP eligibility and additional information regarding this authority – CTAP/ICTAP Eligibility

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How to Apply

Click ‘Apply’ and we’ll walk you through a four-step process to attach a resume and any required documents. While working an application, you may review, edit, delete and update information. You must complete the online application process and submit any required documents by 11:59 p.m. Eastern Standard Time, the closing date of the announcement.

Once your application has been submitted, you will receive a confirmation notification by email. The Human Resources Office will evaluate your application to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.

Need help applying?

• If you are experiencing any difficulties with the online application process (anything after you have clicked the ‘Apply Online’ button), please contact the Agency Contact listed on this announcement between regular business hours (8:00 a.m. – 4:00 p.m. ET). If you receive any kind of error message, please be ready to provide a screenshot or, at a minimum, the error message text and number. We will provide you with a technical support number for further assistance if necessary.
• If you are having trouble with USAJOBS (searching for jobs, account password/profile issues, or Resume Builder), please visit the USAJOBS Resource Center. We regret that we are unable to support any issues with USAJOBS, as this service is not maintained by the recruiting agency.
• If you are experiencing a significant hardship that hinders your ability to apply online, please contact the Agency Contact listed on this announcement prior to the vacancy closing date and during regular business hours to discuss your situation.

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Agency contact information

Tailor Thompson Tailor Thompson

Phone

000-000-0000

Email

[email protected]

Address

Chief Information Office

5301 Shawnee Road

Alexandria, VA 22312

US

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Next steps

To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.

We will update applicant statuses when:

• A qualification determination is made. If found not qualified/eligible, no additional updates will be provided.
• Applications are referred to the selecting official.
• A selection decision has been made.

Please notify us if your contact information changes after announcement’s closing date. Also, note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication, which could affect your consideration for this position.

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