Associate Director / Group Manager, Regulatory Information management(RIM) Business Services

At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe.

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.

Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious action to tackle some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention. Introduction to role

The Associate Director / Group Manager of Business Services is a pivotal leadership position within the Regulatory Technology & Operational Excellence (RTE) unit at AstraZeneca. This role involves conducting line management accountabilities for the Business Services team, working alongside the Director of Business Services, and supporting business users in their use of ERV / RIM systems.

Accountabilities:

• Team Leadership and Development: Lead, mentor, and develop a high-performing team of business service professionals, fostering a culture of continuous improvement, innovation, and compliance with AstraZeneca policies and procedures.
• Direct management of the business services team, which provides:
• User administration of systems, e.g., control and provision of access, application of security models, group/role/permission management.
• Frontline end-to-end RIM support for 14,000+ global ERV business users.
• Expert system-related guidance to users [both internal to AZ and external partners] through personal interaction and online ticket management systems. Develop leaders within the team to own and manage specific areas of accountability.
• Drive a performance-driven global culture within the assigned team by supporting the ongoing development of expertise, leadership, and talent.
• Leading the team within the areas listed above, as follows:
• Prioritizing, organizing, and coordinating activity within the business services team, providing leadership, resources, and training to others.
• Analyzing queries and trends to proactively identify issues and areas for improvement.
• Designing and delivering innovative business solutions to meet customer needs, agreeing on the future shape of proposed solutions, and managing business expectations of outcomes.
• Developing and maintaining long-term plans in collaboration with RTE leaders and colleagues.
• Establishing practices and written guidance/instruction to ensure quality, efficiency, and timely completion of activities delivered by the assigned team. Establishing and managing data standards and processes to ensure effective use of RIM systems on behalf of business users.
• Building strong relationships with customer groups, developing a deep understanding of the current business as well as future direction; responding to changing needs and assessing and prioritizing in line with AZ and GRO strategy and expectations.
• Collaborating closely with other experts in AZ who are involved in the design, development, and delivery of RIM system capabilities and related business deliverables such as policies, procedures, processes, and guidance.
• Identifying standard methodologies for RIM systems, promoting implementation and standardization across the user communities, and offering strategic input into key decisions.
• Advocating and influencing vendors for continuous improvement practices to ensure that RIM supports the AZ product portfolio and anticipates future business needs and industry requirements.
• Providing expertise within the area of accountability to support AZ’s strategic ambition, offering RIM Expert advice on standard processes to ensure effective mergers, acquisitions, and divestments.
• Functioning as a subject matter expert, providing advice and analysis to AZ product teams and co-development partners on matters pertaining to RIM and cross-RIM applications and initiatives.
• Representing AZ externally in areas relevant to RIM and standard process – e.g., vendor forums, industry forums, collaborators, technical service partners.

Essential Skills/Experience:

• Bachelor’s degree or a proven track record of equivalent experience within a commercial environment.
• Minimum approximately 3 years’ experience of system administration for a validated application within a regulated environment, preferably within the pharmaceutical industry and/or related to regulatory systems.
• Ability to interpret and communicate technical information into business language and vice versa
• Strong influencing, networking, and team working skills
• Expert in the drug development process, in particular, regulatory documentation, submission, publishing, and approval processes.
• Experience working in geographically diverse global teams and dealing with cultural differences.

Desirable Skills/Experience:

• Expert knowledge of Regulatory systems functionality, policies, procedures, and processes.
• Knowledge of the full learning and development lifecycle.
• Use of rapid e-learning tools (e.g., Articulate/Storyline); collaboration tools (e.g., SharePoint, MS Teams); video and graphic production tools (e.g., Camtasia, Kaltura); SCORM/AICC standards
• Key capability requirements:
• Building relationships across cultures, functions, and disciplines to deliver quality service
• Excellent interpersonal skills
• Delivery and customer-focused
• Good organizational skills
• Leadership skills commensurate with Global Career Level

Great People want to Work with us! Find out why:

• GTAA Top Employer Award for 10 years
• Top 100 Employers Award
• Canada’s Most Admired Corporate Culture
• Learn more about working with us in Canada
• View our YouTube channel

Are you interested in working at AZ, apply today!

AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailingAZCHumanResources@astrazeneca.com.

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Date Posted

06-Jan-2025

Closing Date

19-Jan-2025

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

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