Associate Director of Health Information Management

All are welcome! People of color, people with disabilities, and LGBTQIA+ individuals are strongly encouraged to apply!

Washburn Center for Children is a leading children’s mental health center, caring for a wide variety of children’s needs associated with anxiety, depression, behavioral difficulties and trauma.

The 142-year-old nonprofit offers critical mental health intervention to help children – and their families – realize hope. Washburn Center for Children serves nearly 4,800 children ages 0-18 and approximately 11,000 family members each year. Washburn Center’s three office locations – Brooklyn Park, Edina, and Minneapolis – serve the entire Twin Cities metro area. The nonprofit also offers in-home services, and its school-based program serves 55+ schools in the Eden Prairie, Bloomington, District 191, Columbia Heights and Minneapolis school districts.

The demand for therapeutic care has skyrocketed. Join our team to help children through the setbacks of life and create a better future. To learn more about how we do that work in homes, schools and clinic-based services, visit us online.

Position Summary

Provide supervision, oversight, systems improvements, and collaboration to ensure the highest standard of quality assurance, clinical and administrative compliance and documentation, and data privacy.

Responsibilities

Essential Functions

• Responsible for the selection, orientation, training, supervision of direct reports and team members.
• Monitors health information management systems, services, and staff performance to ensure data quality and integrity
• Provides education and training to staff in areas relevant to health information management policies and procedures and compliance.
• Identifies and analyzes the design of jobs, work processes, workflows for HIM records processing and implements appropriate changes to improve effectiveness, efficiency and productivity to support the overall goals of the organization
• Works collaboratively and effectively works with peer departments
• Responds to requests for various statistic and planning reports from Administration
• Serves as a resource for other departments and administration to obtain information of clarification on reporting, documentation standards, and regulatory requirements.
• Reviews, evaluates and updates departmental position descriptions, policies and procedures annually as necessary to comply with agency, regulatory, licensing, accrediting,
• Keeps abreast of federal compliance and state regulations pertinent to the department’s functions. Monitors department activities to ensure compliant performance
• Nurtures a cooperative relationship with agency staffs and others; acts in a timely manner to initiate corrective actions when necessary
• Effectively directs and manages the daily operations of the HIM departments

Electronic Health Record

• Credible EHR Administrator
• Provide coverage for EHR Coordinator
• Manage all Forms in Credible
• Manage all major EHR projects, managing workflows and impact on other programs (including program support, intake, MR, Billing, etc.)
• Develop, Review, Manage all Credible Training Materials
• Oversee Washburn Credible Group
• Oversee Washburn Credible SuperUser and Training Group

Client File Forms

• Oversee, review, and update of all Client File Forms with QA Supervisor
• Oversee all information in SharePoint, Teams, U:Drive, One Note

Incident/Grievance

• Acting Incident/Grievance Member
• Support incident and grievance log
• Follow up as directed

Clinical Compliance

• Manage, Review, Update Clinical Policies and Procedures
• Provide Clinical Documentation Training for all new clinical staff (2 hours per week)
• Clinical audit management and oversight
• Oversee clinical documentation practices to meet state and contracted requirements
• Oversee clinical documentation to ensure Washburn is meeting best practice standards in clinical documentation
• Understand and know legal, ethical, and licensing requirements related to DHS, CTSS, Rule 29, HC Contracts, State Contracts (SLMH, ECMH), health plans, specialty contracts, board requirements, and other contracts regarding requirements and expectations. Continue to stay updated with changes to the requirements to make policy and procedure updates.

Data Privacy Compliance

• Support Data Privacy Policies and Procedures
• Oversee Medical Records and EHR training and onboarding
• Participate in agency Risk Assessment
• Help Privacy/Security officer manage day to day privacy operations

Leadership and Teamwork

• Directly supervise EHR Team, Medical Records Team, Database Team
• Act as key member of the Privacy and Security Team.
• Participate in ongoing Agency committees, teams, or groups as directed
• Participate in external meetings with Credible /EHR system.
• Attend weekly QA meeting, IDC meetings as needed.
• Create a positive and respectful work environment by leading with Washburn Center values and holding expectations of all employees to do the same

Professional Development and Training

• Participation in planning of Agency-wide and team training events
• Maintain required CEUs for licensure
• Accountability to agency goals and priorities

Required technical skills, knowledge, and abilities

Agency Competencies

Culturally Responsive

Position Competencies

Strong organizational skills

Strong collaboration skills

Strong communication skills

Experience with One Note, Word, Adobe, Excel, Access, and databases

Strong knowledge and experiencing with an EHR/EMR

Strong writing and teaching skills

Critical Thinking and Problem Solving as a strength

Ability to manage and follow through on projects (project management skills)

Ability to multitask and manage multiple projects and responsibilities at one time

Detail oriented

Qualifications

• Bachelor’s degree in Health Information Management, psychology, social work, counseling or marriage and family therapy or similar degree and or equivalent experience is required
• Master’s degree or higher degree in Health Information Management, psychology, social work, counseling or marriage and family therapy or similar degree is preferred
• A minimum of 3 years of progressive Health Information Management or compliance experience, with at least 3 years leading processes is required
• A minimum of 3 years of people leadership experience is required
• Experience in mental health services is preferred
• Experience with quality assurance is preferred
• Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) is preferred

BENEFITS at WASHBURN:

Washburn offers benefits to Full-Time benefit eligible employees comprehensive Dental, Vision, Health, Life and Long-term disability insurance. Additionally, we offer a 403b retirement plan and a flexible benefit option (FSA).

Vacation: Paid Vacation accrues at 10 hours of vacation per month – up to 15 days / 120 hours annually.

Sick Leave: Paid sick leave accrues at 6.68 hours of sick per month – up to 10 days / 80 hours.

Holidays: There are 2.5 days/20 hours of floating holidays per year in addition to the eight standard holidays.

• Please note that Internships, Part-Time (less than 30 hours/week) and Temporary positions are NOT eligible for all of Washburn Center’s benefits***

Washburn Center for Children is an EEO/AA employer: women, minorities, people with disabilities, people that hold different gender identities and expressions and veterans are encouraged to apply. Cultural responsiveness and advancing equity are essential to achieving our mission. Our core values guide how we actively heal, learn and work.

To learn more about life at Washburn and how we work together, visit us online.

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