Associate Director of Housing Operations

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Job Posting Title:

Associate Director of Housing Operations

Position Type:

Professional / Unclassified

Department:

LSUAM AA – SA – ResLife – Housing (Karen Rockett (00001552))

Work Location:

0107 Louise Garig Hall

Pay Grade:

Professional

Job Description:

Associate Director of Housing Operations

Reporting to the Director of Housing Facilities for Residential Life, the Associate Director of Housing Operations is responsible for the management, training, and support of over 250 employees, including 20+ supervisors and 3 specialized teams, overseeing more than 3 million square feet of student housing, classrooms, and staff spaces. As an essential personnel member, this position plays a critical role in emergency operations and support functions within the department. A key focus of this role is ensuring environmental safety, life safety, comfort, infectious disease mitigation, and control, as well as managing interior upgrades and maintenance.

General Responsibilities or this Position:

• Manages, trains, and supports supervisors and specialized teams that oversee more than 3 million square feet of student housing, classrooms, and staff spaces.
• Ensures environmental safety, life safety, comfort, infectious disease mitigation, and control
• Manages interior upgrades and maintenance of student housing spaces
• Serves as an essential personnel member, this position plays a critical role in emergency operations and support functions within the department.

Opportunities for Leadership:

Improve overall staffing operations

Managing, training, and supporting a large staff requires that the Associate Director of Housing Operations stays attuned to the ever-changing needs of employees and supervisors. There is an opportunity for the Associate Director to evaluate current training practices and recommend areas of improvement the overall experience of training and development of the staff.

Cultivate strategic relationships

LSU is a highly relational place. In order to thrive, the Associate Director needs to cultivate strategic relationships with internal and external partners. Strengthening these relationships allows the Associate Director to solve problems at the lowest level possible and maintain smooth workflow processes.

Attributes of a Successful Candidate:

• A steady, emotionally intelligent leader capable of fostering harmonious working relationships.
• A team player who builds authentic relationships and influences others without positional authority.
• A proactive problem-solver who views constraints as opportunities for innovation.
• A diplomatic communicator who can say no with kindness and conviction when necessary.
• Philosophically and ethically grounded but adaptable to changing conditions.

Key Responsibilities:

Leadership & Administration (30%)

• Ensure all buildings meet or exceed custodial cleaning standards aligned with APPA/ACUHO-I guidelines.
• Manage a large team of administrative, custodial, and student staff.
• Maintain and update custodial and supervisor handbooks, training manuals, and strategic directions for departmental development.
• Coordinate with Residence Education staff and students to address environmental concerns and ensure a safe and clean living environment.
• Oversee departmental CMMS (work order system), Starrez, and Workday for managing requests, quality control assessments, and purchasing.

Human Resource Management (20%)

• Serve as the primary liaison with departmental HR Analyst in collaboration with HRM for HR matters related to custodial services, student workers, and floor care staff.
• Direct and record all training programs, including custodial advancement, job orientation, supervisory training, entomology programs, environmental control, and infectious disease protocols in compliance with CDC and university standards.
• Assist the Director in planning and implementing policies related to personnel management.

Budget Management (20%)

• Plan, prepare, and execute the custodial labor and equipment/supply budget, totaling over $1 million annually, excluding personnel costs.
• Manage 26 different accounts/spend categories related to custodial operations.
• Oversee departmental furnishings, long- and short-term budget planning, and repairs.
• Provide recommendations for projects, upgrades, and contract staffing.
• Manage procurement processes within the university system.

Quality Control (10%)

• Develop and implement plans, protocols, and schedules aligned with EPA, CDC, and EHS standards for infectious disease and air quality control to maintain a clean and healthy environment.
• Train staff and dedicated teams on mitigation procedures for residence halls, workforce development, and incentive events.
• Collaborate with Residence Education and university staff to provide guidance on managing environmental concerns and damages.

Resource Management (10%)

• Research and compile administrative reports on cost-effectiveness of custodial services, vendor contracts, and equipment as well as support services for daily and special event tasks.
• Maintain records, schedules, and reports for operational efficiency.
• Develop procedures for effective custodial activities, special events, conference housing, and special projects.
• Ensure labor, equipment, and material charges meet specifications.

Extra Programs (5%)

• Manage the entomology graduate program collaboration between Residence Life and the Department of Entomology.
• Develop protocols for pest control, including assessment documentation and cost reports.
• Oversee student moving services for special projects.
• Coordinate with university EHS and pest control vendors.

Other Duties As Assigned (5%)

• Assist with special projects assigned by the Director.
• Provide weekend and holiday on-call support for emergencies.
• Support divisional initiatives such as Move-In Day and Welcome Week (minimum of 40 hours per year).

Minimum Qualifications:

• Bachelor’s degree from an accredited institution.
• Five years of related experience
• LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Desired Qualifications:

• Master’s degree in Management, Business, Higher Education, Human Resource Management, or Public Administration.
• Five or more years in management, maintenance management, custodial management, budgeting/finance, or facilities operations.

About the Division of Student Affairs Priorities:

At LSU, we work diligently to create the conditions that make a difference both in the lives of students and for the state of Louisiana. Regardless of the unit, the DNA of student affairs work at LSU is predicated on three priorities. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance, polish, and attention to detail. We work to ensure every space, place, and staff-to-student interaction communicates a sense of home to students. Finally, we design programs, services, events, and experiences with everyone in mind.

Application Process:

Applications must be submitted online via the LSU Careers website. The search committee will begin reviewing applications immediately and will continue until the position is filled. Required materials include:

• A letter of interest.
• A curriculum vitae or resume.
• The names, phone numbers, and email addresses of at least three professional references, including the most recent supervisor.

Salary will be competitive and commensurate with qualifications. Employment is contingent upon a satisfactory pre-employment background check.

SPECIAL REQUIREMENTS/EXPECTATIONS:

This position must plan to be available irregular hours, extended work days, on-call emergencies, and weekends. In accordance with University PS-18, this position is considered essential and may be required to report or stay on camps in the event of emergency or closure. 

This position involves financial matters, including handling university funds, and requires a credit check in accordance with FASOP HR-04.

This position is classified as a safety and security-sensitive position. These positions are subject to drug screens per PS-67/FASOP HR-04.

Additional Job Description:

Special Instructions:

Please provide resume, cover letter, and three professional references including name, title, phone number and e-mail address.

Please attach ALL required documents under the “Resume/CV” section of your application. For questions or concerns regarding the status of your application or salary ranges, please contact Karen Rockett krockett@lsu.edu

Posting Date:

April 8, 2025

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check – An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits – LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

Y

LSU is an Equal Opportunity Employer.

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.

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