Associate Operations Coordinator

Department: Operations

Reports to: Operations Lead

The opportunity:

This is an exciting opportunity to join our new, dynamic and growing Operations Practice. As an Associate Operations Coordinator, you will play a crucial role in ensuring the smooth and efficient day to day project management of our client centric Squads. Each Squad focuses on delivering project work for specific clients. Within the Squads, there is one Operations Lead as well as team members from other Practice areas, such as: Analytics, Data and Client Success.

In this role you work in up to 2 Squads and will gain valuable experience in project management, process improvement, and stakeholder management all while providing essential support to the Operations Leads and contributing to the overall success of the Squad.

What you’ll be doing:

• Project Management Support:
• Provide day-to-day project management support to Operations Leads on various projects and initiatives.
• Assist in developing and managing project plans, timelines, and action logs.
• Track progress on key deliverables and milestones, escalating risks and issues as needed.
• Schedule and organize internal meetings, taking detailed notes and distributing action recaps.
• Manage project documentation and assist with template development.
• Process Improvement:
• Contribute to the design and implementation of new or improved processes, tools, and templates to enhance Squad efficiency and effectiveness.
• Outside of Squads, work with the Operations Practice to support the rollout and adoption of operational initiatives.
• Stakeholder Management:
• Build and maintain strong working relationships with Squad members and stakeholders across the organization.
• Communicate effectively with Squads and clients to gather information, provide updates, and address queries.
• Participate in Squad meetings and workshops as required.
• Financial and Resource Support:
• Assist with managing Squad resources, including tracking resource allocation and utilization.
• Provide support with financial management tasks, such as invoice processing, Statement of Work management, and budget monitoring.
• What we want from you:Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent written and verbal communication skills, with the ability to communicate effectively with various stakeholders.
• Strong attention to detail and commitment to accuracy.
• Eagerness to learn and develop new skills within operations and project management.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proactive and solution-oriented approach to problem-solving.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• If you know some of this, even better:Bachelor’s degree is preferred but not essential.
• Experience in an analytical, project management, operational, or administrative role within a fast-paced environment is preferred but not essential.
• Familiarity with Project management tools is a plus.

Why work for us?

Gain Theory is committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

• What we pride ourselves on:Growth and development
• Meaningful work
• Flexible by design
• Brilliant benefits
• Culture with Heart

Our exceptional and skilled team defines Gain Theory. That’s why we seek individuals who strive for excellence and continually challenge us to improve.

Who we are

We are a people-centric organisation whose culture is underpinned by 4 important values: Be Curious, Be Positive, Make it Better and Act with Consideration. We channel these values through our behaviours, in the way we work, and in the interactions we have with each other and our clients.

What we do

Gain Theory is a global marketing effectiveness and foresight consultancy. Our vision is to accelerate growth for ambitious brands by giving clients the confidence to make better data-informed investment decisions. High-touch consultancy powered by unique partnerships and proprietary technology are used to power our award-winning solutions.

As a WPP consultancy, Gain Theory also has access to a range of data, expertise, and tools that create a truly differentiated offering.

Gain Theory is a WPP agency (NYSE: WPP).

Gain Theory is committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.

Gain Theory is a WPP-owned consultancy. For more information, please visit please visit our website and follow Gain Theory on our social channels via LinkedIn and Twitter.

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