Associate Order Processor II (Onsite

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<div class="isg-job-description“>Who We Are

Join a team that puts its People First! As member of First American’s family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

This position provides support to clearing title by obtaining, researching, processing, and sending appropriate documents for recording to release liens against real property on behalf of internal and external customers. Responsible for processing and organizing a high volume of documents and/or orders, ensuring accuracy and timely completion of tasks.

What You’ll Do

• Provide a wide range of support within assigned area.
• Follow functional area’s processes and procedures in daily activities, adhere to quality control standards, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations.
• Prioritize work to meet service level agreements (SLAs) and customer deadlines.
• Answer phones/respond to emails to process customer orders; respond to internal and external inquiries related to pending recordings or rejected documents.
• Research property records through county recorder websites.
• Search for documents through internet websites
• Apply recording guidelines when preparing documents for submission.
• Record documents by mail and electronic filing
• Process product line documents as requested by customer
• Operate microfilm or other imaging tools for use in the creation of electronic files or archives.
• Prepare and scan documents/images being converted to electronic/digital format.
• Prepare weekly/monthly reports
• Review, verify, audit, and reconcile information; proofread orders and documents for accuracy, completeness, and compliance with technical and legal recording requirements.
• Identify, research, and resolve discrepancies, including payoffs, deeds, judgments, lien releases, and subordinations.
• Maintain ownership of assigned pipeline of orders or documents. Process collateral documents from intake to shipping.
• Track document and order status end-to-end, including follow-up on outstanding items.

What You’ll Bring

• High School diploma or equivalent
• 1-3 years of experience
• Working knowledge of fundamental concepts, practices, and procedures of department; general knowledge of company products
• Good interpersonal, verbal and written communication skills
• Establish effective working relationships at the work group level
• Proficiency with Microsoft Office products
• Resourceful, organized, and detail oriented
• Good customer service skills
• Basic math skills
• Problem solving skills
• Ability to multitask in a deadline-oriented environment
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural instructions.
• May need the ability to lift and carry 15 lbs.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees – not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

 

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