Responsibilities
Project Delivery & Execution* Guide technology projects across the Region, contributing to planning, implementation and post-launch activities* Work under the direction of theHead ofTechnology,who provides guidance, final approvals and oversight of timelines & budgets. * Prepare and maintain detailed project plans, schedules, budgets, and resource allocations* Coordinate cross-functional stakeholders includingIT, Operations, Digital, Marketing & Finance
Technology Implementation* Guide deployment of restaurant and enterprise technology systems including POS, CRM, loyalty, digital ordering, and back-of-house platforms* Ensure seamless technology rollout for new restaurant openings and market expansions* Partner with vendors and internal support teamsto deliver high-quality implementation and training
Compliance* Ensure all project activities adhere to corporate governance, cybersecurity, and Regional compliance standards* Manage change control processes, documentation, and post-implementation reviews. * Track and report progress against KPIs and communicate status to regional leadership
Stakeholder Management: Build strong relationships with business partners, franchisees, and regional teams to align technology solutions with operational needs* Act as a liaison between project teams and global technology functions* Support vendor evaluation and contract management in collaboration with procurement and legal teams