ATM SPECIALIST

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<div class="isg-job-description“>The ATM Specialist is responsible for monitoring the balancing and servicing of all Dollar Bank PTM terminals and off-site ATM terminals. The ATM Specialist will work closely with Dollar Bank branch personnel, BPSG, our ATM/PTM cash vendor, Brinks, Card Services, Video Teller Supervisors and the Dollar Bank ATM/PTM Application Administrators. It is the ATM Specialist’s responsibility to ensure all Dollar Bank ATM/PTM terminals are serviced timely, accurately and efficiently by Brinks and branch personnel so as not to disrupt service to our customers.
education and experience Requirements:
High School Diploma/GED required. College Degree preferred.
Minimum one (1) year of banking experience required.
Certificate, Licenses and Registration Requirements:
N/A
Knowledge, Skill, and Ability Requirements:
Problem-solving skills and good math aptitude.
Attention to detail and good organizational skills.
Working knowledge of Excel.
Willingness to learn all applications associated with the ATM/PTM balancing process on both the host and processor systems.
Ability to communicate effectively with vendors, internal departments, and branch personnel both verbally and in writing.
Ability to prioritize workload, meet deadlines and handle multiple tasks simultaneously while producing accurate, high-quality work.
Must be a team player and positive acceptor of on-going change.
Essential Functions:
Ensure all ATM/PTM terminals are settled daily.
Ensure the daily balancing upload is complete and accurate.
Complete all necessary paperwork with Brinks and Fiserv to add, delete or change terminals.
Complete mainframe maintenance to add, delete, or change terminals.
Balance the cash acceptors and cash dispensers to Brinks daily and make necessary GL entries and/or cash adjustments at the terminal to resolve any outages in the general ledgers.
Correct outstanding general ledger entries reported by Accounting in a timely manner.
Ensure that all terminals are serviced accurately by Brinks on their scheduled service dates.
Monitor cash on hand for all terminals and make arrangements with Brinks for emergency replenishment.
Report any incidents to Brinks via their customer portal regarding any missed replenishments, errors during servicing, reporting issues, unresolved outages, etc.
Maintain all balancing and servicing checklists located on the shared drive due to terminal adds, deletes, or route changes
Maintain balancing sheets with any updates.
Review daily Pivot Table for accuracy
Create internal tickets with Dollar Bank’s Service Desk if a terminal requires service.
Anticipate work requirements based on prior requests and instructions and perform work independently.
Show willingness to take on additional responsibility.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Supervisory Responsibilities:
N/A
EEO Statement
Dollar Bank is an Equal Opportunity Employer.
Minority/Female/Veteran/Disabled

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