Automotive Leadership Development Program

Exempt/Non Exempt:

The Car Care Leadership Development program is designed to provide futureleaders withthe foundation and guidance tooperate, lead,and maximize a Car CareCenter. Team Members will train with influential leaders in various Car Care locations to ensure all Car Care processes and functions are learned andcomprehended.

Learn to lead and manage the following areas to ensureoptimalsuccess as a Facility Manager, Assistant Facility Manager,or Service Advisor:

• Lead andassistin the customer service and sales process,including but not limitedto:customer service, sales, writing and updating repair orders,anddigital vehicle inspections

• Overall operational, budgetary,and financial responsibilities and activities of the Car Care location (i.e.,payroll, expense control, shopefficiency)

• Review financial and sales performance reports and profit/loss statements; implement actionable solutionstoobtain performance results within key performance indicators

• Monitor andmaintaincompany inventory standards

• Optimizestaff performance by providing continuous training, coaching, feedback,and recognition

• Lead employees to meet expectations of productivity, quality, and customer service standards

• Document performance issuesin accordance withcompany policies and procedures

• Prepare staff schedules for adequate coverage to meet member/customer service and repair needs

• Partner with Area/Regional Manager to recruit, interview, select,and hireanappropriate numberof staff to meet business needs

• Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions,and termination decisions are handled and communicated correctly

• Maintain the highest level of customer service scores by handling customer complaintsimmediately, focusing on solutions,andassistingmembers/customers

• Actively looks for member/customer needs across all business lines; introduces members to other departments

• Champions safety and ensurestheCar Care branchisincompliancewithestablished safety guidelines

• Conduct investigationsforsafety incidents; identify withtheSafety Manager opportunities for correction or improvement

Total Compensation Overview:

Leadership Developmentwill earn a competitive salary of$55,000 – $80,000annually with annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group.

• Benefits include:

• 401k Match

• Medical

• Dental

• Vision

• PTO

• Paid Holidays

• Tuition Reimbursement

• Parental Leave

• Weekly Pay

• Closed on Sunday

• Five-day work week

Required Qualifications

education:

• High School diploma, GED,ortechnicalschool graduate, certification

• Mustpossessavalid driver’s license

experience:

• Mechanical aptitude isrequired.

Knowledge and Skills:

• Knowledge of automotive and/or truck systems, tools,and technical resources and training to independently perform a varietyof usuallybasic repairs and maintenance of automobile and truck vehicles.

• Understand and consistentlydemonstratethe proper use of equipment and tools used in such repair and maintenance,as well asthe need tomaintaina clean, safe,and organized work area.

• Ability to consistently provide exceptional customer service and improve customer service scores.

Preferred Qualifications

• G1-Auto Maintenance & Light Repair preferred

• State inspection certificate,where applicable

• AC 609 Certification

• At least 6 months of customer service and sales experience.

Work Environment

• May experience loud noises and odors intermittently in the shop environment.

• This position involves standing, walking,and normal physical mobility, including reaching, grabbing, lifting,and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)

• Must havetheirown toolsappropriate fortheir skill level for use in the center.

• Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.

• Must be able tomaintainworking on your feet in a concrete facility for the entire work shift.