AV/Multimedia Specialist

• 2+ years of delivering “white glove service” in a corporate enterprise setting required***

Job Description:

The primary role of the Onsite AV Technician is to assist users with their AV needs and to ensure that the AV technology is working properly at all times. This includes but is not limited to testing and setting up calls, making or coordinating repairs of systems, training users on the use of the technology, working with other entities within the organization and providing feedback to Design Engineers regarding system performance and possible changes based on observations of space utilization. Responsible for service delivery across all technology domains and all consumers, including execution of all backup, recovery, disaster recovery, and related capabilities. This person will be supporting their new HQ building and will be supporting audio (music), conference rooms, huddle rooms, huddle lounges. They will be responsible for doing any hardware repairs on the AV equipment, swapping out parts, and supporting AV Sound boards for some of their corporate events.

Top Skills:

Audiovisual, Install, Audio, Video, Installation, Technical Support, Cisco Networking, Video Conferencing

Additional Skills & Qualifications:

• 3+ years of relevant experience
• High level of proficiency in maintaining good customer relationships is required
• Knowledge of Cisco, Poly and AMX systems is preferred
• Experience working with video conferencing (VTC), AV control systems and digital signal processing (DSP) systems is highly desired.
• Experience working with collaboration technologies including, but not limited to Zoom, Teams and Webex.
• Possesses strong level of knowledge in own expertise while maintaining a comprehensive understanding of a subset of the broader technology portfolio
• Ensures incidents impacting technology availability are resolved within policy standards
• Examines and collects data for trending capacity utilization
• Maintains a high proficiency in code management to ensure procedures are aligned to best practices
• Identifies performance tuning opportunities that will produce improvements to processing or capacity

Experience Level:

Expert Level

Pay and Benefits

The pay range for this position is $35.00 – $36.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Baltimore,MD.

Application Deadline

This position is anticipated to close on Apr 18, 2025.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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