Aviation Materials Mangement Specialist

Job title:

Aviation Materials Mangement Specialist

Company

Viasat

Job description

About us:One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you’ll do:Join a fast paced, high visibility, and exciting Aviation customer support organization, designed to delight the customer and ensure product support level commitments are achieved. As an embedded member of the Viasat Commercial Aviation team, your bias for action and customer focused approach will ensure airline customers receive best in class support to ensure their Viasat industry leading connectivity experience. Your efforts will directly impact the commercial performance of one of the highest performing businesses within Viasat. The day-to-day:Set-up and management of new spare support contracts (ISS / warranty repair) for lifetime of programOperational & financial forecasting, sustaining managementCustomer facing program management between the airline customers and repair facilities for:Primary product support point of contact for airline customers and product suppliersDrive vendor performance SLAs (finished goods, RMAs, reliability)Failure analysis & repair shop finding reports of removed hardware (incl. customer reporting)Supplier KPI reporting & hardware support management (internal & customer facing)Hardware modification fleet roll out co-ordination (customer facing)Spares support ownership & reporting for programs to internal and external stakeholdersInternal and external weekly In Service meetings, program 360 reviews, and customer business reviews.Out Of Warranty finance reporting & charge managementTransactions Support for: RMA creation, Shipping co-ordination, Repair or exchange replenishment fulfilment, & Spares availability management What you’ll need:5+ years’ PM experience, ideally within the aviation industry working in the in-flight connectivity sectorPractical and proven experience of SAP, ServiceNow, JIRA, confluence and AMOSExperience of processing high-value and complex aviation orders with multiple Part Number, configurations, suppliers, customers and delivery cyclesAbility to self-manage the supply chain for large-scale fleet airline programmes – working with third parties to ensure an efficient and cost-effective logistics operation and customer service What will help you on the job:Ability to communicate at all organisational levelsAbility to set the right priorities in a complex environmentStrong analytical and numeracy skillsCapability to work autonomously as well as a self-starter and self-motivatedAbility to adapt and change in a dynamic working environment EEO statement:Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click .

Expected salary

Location

London

Job date

Wed, 18 Dec 2024 04:45:32 GMT

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