AVP of Technology Governance, Control and Information Risk Management

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Hybrid

Job Description

Join our Global Enterprise Technology Services team!

Collaborating with our VP of Technology Strategy and Operations, our AVP will lead a dynamic team responsible for ensuring the organization’s technology governance and control frameworks are robust, effective, and aligned with industry standards. This role will lead all aspects of the Information Risk Management program, ensuring risks are identified, assessed, and mitigated in accordance with the organization’s risk appetite.

Key Responsibilities:

• Lead the Enterprise Technology Services (ETS) IRM and Governance and Control function to uphold the integrity of the governance framework, ensuring adherence to internal policies and regulatory mandates.
• Reestablish a robust Information Risk Management function for Enterprise Infrastructure Services in collaboration with the IRM lead in ETS Asia, supporting all ETS domains including risk assessments, control testing, and CAP management. Orchestrate the completion of risk assessments addressing information, technology, and third-party risks in partnership with project teams and system partners.
• Provide RCSA-related expertise within ETS, working closely with global G&C, global cybersecurity, and operational risk management (ORM) teams.
• Drive the automation of control testing and ensure alignment between the 2nd and 3rd Lines of defense.
• Manage the ongoing review and health posture of controls to bolster Risk Management activities, including annual attestations, Risk and Control Self-Assessment, L2 iCAT Assurance Reviews, L3 Audit Corrective Action Plans, SOC Report Updates, among others.
• Guarantee the successful execution of the SOX program, regulatory compliance activities, and the management of CAPs and ETS standards refresh cycles.
• Support audit activities within ETS, providing insights and reviewing draft issue statements, ratings, and management action plans to address issues, as well as assisting with the remediation of audit issues when necessary.
• Conduct vendor assessments, including contract and audit assurance report reviews, and collaborate with legal and vendor management teams on risk-related contract clauses.
• Provide leadership and direction for the team, fostering a culture of continuous improvement and professional development.

Qualifications:

• Bachelor’s or Master’s degree in Information Technology, Computer science, Information Risk & Security management, or equivalent experience preferred.
• Minimum 10 years+ of technical and people leadership experience.
• Extensive experience in technology governance, risk management, and control functions within a large organization. (Global collaboration)
• Proven track record of leading successful teams and managing cross-functional projects.
• Strong understanding of regulatory requirements and industry standards related to technology governance and risk management.
• Excellent communication, leadership, and critical thinking skills.

What can we offer?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you:

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$123,400.00 CAD – $229,300.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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