Baggage Handler

The Baggage Service Agent assists passengers within the terminal with general questions regarding directions and terminal services. Excellent Customer Service will be needed as you will handle customer complaints. In some instances, Baggage Service Agents may function as translators and work with foreign travelers.e. 

Responsibilities:

• Manning the baggage service office for arriving passengers. This involves attending to customers after they arrive, or when they are switching between flights.
• Assisting passengers by answering questions, providing directions, or attending to their other needs. This includes helping passengers with inquiries about delayed or lost baggage.
• Assisting passengers over the phone when they call inquiring about information regarding their baggage.
• Monitor the baggage service carousels ensuring all passengers receive their baggage.
• Process delayed, damaged, and set up delivery of baggage claims.
• Performs duties by all safety, security, compliance, and quality standards and procedures by the Company, by our clients, and by regulatory authorities.

Qualifications:

• Must be 18 years of age or older.
• Must be able to lift to 70 lbs.
• Must meet all requirements to receive the required airport SIDA badge and Customs Seal (if applicable), including a ten-year work history if available.

Preferred Qualifications: 

• Customer Service Experience
• 1 yr. of similar work experience

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.

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