Bank Call Handler

Job title:

Bank Call Handler

Company

Sanctuary Group

Job description

Sanctuary Supported Living is delighted to be recruiting for a Bank Call Handler at Parade Enterprise Centre in Chester.At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care and support services to help people across England to live as independently as possible.We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives.Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.The role of Bank Call Handler will include:

• Undertaking responsive and proactive call handling duties

• Responding to emergency calls from customers
• Updating and maintaining data systems and customer records
• Delivering a high quality standard of service to customers

Skills and experiences:

• Previous experience working in a similar role

• Excellent customer service skills
• Excellent communication and listening skills
• Strong organisational skills, with the ability to work to deadlines and targets

• Basic knowledge of information systems and databases
• Literacy and numeracy equivalent to at least GCSE Grade C English and Maths

Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Job Reference: 222837Closing Date: 19 January 2025We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.Building Equality and DiversitySanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Expected salary

£12.39 per hour

Location

Blacon, Cheshire

Job date

Fri, 20 Dec 2024 23:59:37 GMT

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