Bank Therapy Patient Coordinator

Job Description:

Bank Therapy Patient Coordinator

Cromwell Hospital, SW5 0TU

Bank – 30 hours per week

Hours: 8:00 – 6:30 (flexible) Monday to Friday

Competitive Rate

We make health happen

At Bupa, you’ll have the freedom to develop new lines of care, with the flexibility and development opportunities to push your career further.

As a Therapy Patient Coordinator you will ensure the smooth administrative running of the Therapy Department and to assist clinical staff in performing their non-clinical duties

What will the role as our Therapy Patient Coordinator look like?

• To ensure the smooth administrative running of the Therapy Department and to assist clinical staff in performing their non-clinical duties.
• To welcome clients and deal courteously, professionally and efficiently with direct, telephone and email enquiries.
• To ensure adequate stock levels are maintained for stationery, housekeeping, PPE and the kitchen.
• To ensure accurate sponsorship recording prior to appointments, take payments and reconcile finance reports.

You’ll help us make health happen by:

• Ensuring a warm and courteous welcome to all visitors to the department.
• Obtain all relevant information from clients in a polite, confidential and friendly manner.
• Ensuring clients are aware of charges/UTA/DNA policies.
• Dealing with all direct and indirect enquiries in a professional, friendly and helpful manner.
• Sending letters and other information as required.
• Writing to referrers if unable to make contact with referred patients or if patients do not attend for appointments.
• Booking interpreters as needed.
• Collecting from and deliver post to the post room.
• Keeping an organised and tidy reception area.
• Ensuring marketing and information leaflet racks are stocked.
• Storing and file all necessary documentation.
• Participating in running our Outpatient Satisfaction Survey.
• Supporting therapy management with KPI data collection.
• Making reasonable efforts to diffuse verbal complaints in the department and to be aware of the hospital’s procedures for making a formal complaint.
• Booking interpreters as needed.

Key Skills / Qualifications needed for this role:

• Excellent interpersonal skills and the ability to communicate with colleagues 
• Excellent time management skills
• Strong verbal and written communication skills
• IT proficiency including the use of Microsoft office systems
• Experience of handling money in a business setting
• Relevant customer service experience
• Team player

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Enhanced pension and life insurance
• Support with travel costs via a season ticket loan or cycle2work
• Discounted access to online gym sessions
• Bupa health insurance as a benefit in kind
• Option to join dental insurance scheme at a discounted rate
• Access to our Digital GP platform on you mobile
• Emotional wellbeing support
• Access to family mental health line
• Financial wellbeing channels
• Support for carers

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact via email on [email protected] or mobile on 07395878088.

Time Type:

Part time

Job Area:

Clinical Services

Locations:

Cromwell Hospital London

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