About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

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Location Description

Welcome to Hotel Murano, nestled in the heart of Tacoma, WA, and proudly part of the Pyramid Global Hospitality portfolio. With 319 well-appointed guest rooms and an impressive 30,000 sq ft of meeting space spread across 19 versatile rooms, Hotel Murano isn’t just a place to stay—it’s a dynamic space that blends luxury with career opportunities. In the vibrant city of Tacoma, Hotel Murano reflects the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you’ll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements. Join us at Hotel Murano, where your role extends beyond the conventional 9-to-5. It’s about being part of a professional team that understands Tacoma’s unique energy while supporting your individual career journey. Your pathway to a fulfilling career in the Pacific Northwest begins here. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

At Pyramid Global Hospitality, we believe in putting our People First. Our “Better Together” culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.

For Full-Time Associates, we offer:

• Medical, Dental, Vision, Disability, & Life Insurance
• 401(k) Plan
• Paid Time Off: 2.15 hours for every 40 hours worked (14 days)
• 7 Paid Holidays and 2 Personal Days

For Part-Time Associates, we offer:

• 401(k) Plan
• Sick Time: Accrue 1 hour for every 30 hours worked

Join us and experience a workplace that values your success, health, and happiness—every step of the way.

Overview

Job Summary 

To provide efficient friendly customer service at all times and to maintain a clean, professional top quality Banquet experience for all guests. 

Essential Elements

• Must have complete knowledge of service time, menu, and specials for each function assigned
• Service every function according to Hotel Murano standards
• Always inquire if additional service is needed
• Responsible for set-up and break down of tables in the meeting rooms according to BEOs and guests’ requests
• Responsible to learn about the VIPs in each function and their special needs
• Complete all side duties as assigned
• Must minimize breakage
• Attend all designated staff meetings and training sessions
• Perform all banquet side work as designated by the supervisor
• Efficiently and properly perform all service standards
• Attend to all needs of the guests during functions, paying special attention to diets or any special orders
• Report to Supervisor any need for cleaning and/or repairs of any equipment or function areas
• Must be familiar with and adhere to all liquor liability laws
• Must attend all designated pre-meal meetings
• Responsible for setting up banquet area
• Adhere to predefined drink service guidelines and responsible for beverage familiarization
• Perform any other duties assigned by management
• Maintain a neat and professional appearance
• Ability to open and close the shift assigned
• Must be able to bus tables and re-set them as needed
• Must know the function menu and be able to describe the items to guests
• Must be able to resolve guests’ issues and create an amazing experience
• Must be able to communicate and maintain a positive relationship with culinary and stewarding staff
• Knowledge of property
• Inform the guest about buffets, hotel activities and community
• Greeting Anticipate guest’s needs to create an amazing experience

Qualifications

Job Tasks

• Ability to work under pressure to turn a room into a different function in a short time
• Must be able to lift, push, and pull up to 50 pounds
• Ability to handle guest requests and satisfy their needs
• Ability to meet physical pressure, Standing for extended period of time
• Must be able to squat, bend and reach periodically throughout the shift.
• Flexible working in morning , afternoon, or night-weekends plus holidays

The above statements are intended to describe the general nature and level of work performed by associates assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Compensation Range

The compensation for this position is $16.28/Hr. – $16.28/Hr. based on qualifications and experience.

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