Benefits Administrator – Grand Canyon South Rim

Overview

We’re excited to hire and welcome team members to our national park locations! Xanterra Travel Collection® is a private company that provides concession services within national parks. All services operated by Xanterra, including lodging, dining, retail, and tour operations, are currently open and continue to operate as planned for the 2025 summer season. Any potential government layoffs within the National Park Service do not impact our positions or job offers.

Live. Work. Explore. as a part of our Administrative/HR team in Grand Canyon National Park!

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring a Benefits Administrator to Live. Work. Explore. at the South Rim of the Grand Canyon!

Job Summary:

Responsible for the administration and communication of Xanterra South Rim’s benefit plans and for processing and maintaining the absence management program. Additionally coordinates company drug testing program.

The Details:

position Type: Full-Time, Year-Round

Pay: $21.75 per hour

Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Housing: Eligible for a private room in a shared apartment for $267 per month and $267 housing deposit.

Why Grand Canyon South Rim?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

• Eligible for free meals at the employee dining room (cafeteria style) and the Maswick food court.
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Grand Canyon National Park pass
• Rec Center – Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• 15% Verizon service/products discount
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities

• Assist managers and employees with information regarding eligibility for leave of absences (LOAs) including FMLA, ADA, as well as short and long-term disability claims.
• Process all approved paid time off, LOA, FMLA, ADA requests as submitted in accordance with state, federal, and company policies.
• Compute payment due for insurance premiums for employees who are terminating, transferring and on leave.
• Follow up on past due insurance payments and communicate with local payroll and accounting offices.
• Provide accurate and consistent answers to policy questions and elevate concerns to Human Resources Manager and Human Resources Assistant Director as needed.
• Maintains knowledge and ability to communicate the full selection of various benefit plan offerings.
• Communicate with the corporate benefits offices on issues such as audits, enrollments, eligibility, and coverage changes.
• Manage the annual open enrollment process. This includes communication, distribution of materials to eligible employees, conducting meetings regarding plan changes, and helping employees with enrollment.
• Schedule, coordinate special health/benefit events such as the Community Health Fair.
• Coordinate and administer Xanterra South Rim’s pre-employment, random, and reasonable suspicion drug testing processes and compliance with all Federal, State DOT, and NPS guidelines. This includes the random DOT testing process.
• Ensure all testing, notifications, and results are organized in confidential files.
• Responsible for maintaining inventory for all testing supplies and collection forms.
• Maintain security and cleanliness of testing/collection area and office.
• Assist with new employee onboarding as needed.
• Other duties as assigned.

Qualifications

• Minimum of two years of progressive comprehensive benefits administration experience including health plans, FMLA, and benefits policy administration.
• Proficiency in HRIS and Benefits Application strongly preferred.
• Strong knowledge of pertinent federal and state regulations and compliance with benefit programs including but not limited to ACA, ERISA, FMLA, COBRA, ADA and DOL requirements.
• Proficient knowledge of Microsoft Applications (Excel, Word, PowerPoint) and HRIS systems
• Possess a strong ability to exercise good judgment, and the ability to multi-task projects concurrently and meet deadlines.
• Excellent organizational skills and attention to detail.
• Effective verbal and written communication skills with internal and external partners, including managers, payroll, corporate benefits staff and benefit vendors.
• Ability to provide the highest level of benefit administration with empathy and compassion.
• Demonstrated ability to maintain a very high level of confidentiality.
• Ability to obtain a valid driver’s license in the state of Arizona within 30 days of employment.

Physical Requirements:

• Constantly handling
• Frequently sit, stand, walk, reach outward, bend and lift/carry 10 lbs or less.
• Occasionally reach above the shoulder, climb, squat/kneel, lift/carry 11 – 100 lbs and push/pull 14 – 40 lbs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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