Benefits Business Consultant

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated roto creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for “family”) employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the London office.

Role Overview

We are currently recruiting a Benefits Business Consultant to join our growing consultancy team. In this role, you will bring deep expertise in Housing & Council Tax Benefits and use your problem-solving and leadership skills to support clients both remotely and on-site.

You could be working on anything from a simple account fix to a full-scale software conversion. Regardless of the task, you’ll be expected to deliver the highest levels of service and contribute to successful outcomes for our clients.

As a key member of the Professional Services team, you will act as a trusted partner to customers across the UK, providing expert training, consultancy, and ongoing support on the best-practice use of MRI’s Revenues & Benefits software.

As part of our Professional Services team, you’ll also be eligible for participation in our Professional Services Bonus Scheme, which rewards high performance and successful project delivery.

Key Responsibilities:

• Deliver tailored training to both new and existing customers on MRI’s Benefits applications.
• Provide on-site and remote consultancy services, including software configuration and data validation.
• Lead or support data cleansing activities, data extraction for Freedom of Information requests, and management return preparation.
• Create and maintain high-quality, customer-facing training materials and documentation.
• Deliver seminars and webinars, particularly for end-of-year processing and subsidy completion.
• Produce bespoke reports using your understanding of system architecture and database structures.
• Support software implementation and conversion projects.
• Investigate client-reported issues in detail, providing solutions or effective workarounds.
• Develop familiarity with system integrations and interface specifications.

Requirements:

• Minimum 3 years’ experience working with Housing & Council Tax Benefits software (ideally MRI/Academy/Capita One).
• Strong analytical and problem-solving abilities.
• A flexible, enthusiastic, and self-motivated approach.
• Proven ability to manage multiple projects while meeting deadlines.
• Comfortable working independently and using your own initiative.
• Confident in building strong, lasting client relationships.
• Willingness to travel across the UK for client engagements.
• A technically minded outlook, with a solid grasp of database structures and reporting tools.

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.
• Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of “Flex Time Off” to be used whenever and however you choose!
• An attractive Bonus scheme that rewards you for the hard work you do.
• Income Protection Plans give you the peace of mind you deserve.
• Further your professional development and growth with our generous Tuition Reimbursement Schemes.
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

Read Full Description