Benefits Navigator for CTC

Education Required:Bachelor’s Degree

Education Preferred:N/A

Licensing/ Certification

Licensure Required:N/A

Licensure Preferred:N/A

Certification Preferred:N/A

Minimum Qualifications

Years and Type of Required experience:3+ years of experience in health benefits education or similar roles,specificallyworking with patients and family members to understand the benefits available to them.

Other Knowledge, Skills and Abilities Required:Familiarity with HIPAA regulations and the process for claims resolution.A history of assisting clients or members in navigating complex health or insurance situations.Prior work in a collaborative team environment, especially in reviewing plan documents or insurance claims.Ability to build and maintain strong client relationships, especially in sensitive or difficult scenarios.Proven leadership or facilitation skills, especially in conducting team meetings.Experience in outreach or liaison roles, coordinating between clients and external entities like healthcare providers.Strong documentation skills, with experience in maintaining records of client or member interactions.Experience in generating and analyzing reports to track progress and aid future reviews.

Other Knowledge, Skills and Abilities Preferred:Background in case management, social work, process improvement, or similar experience within the healthcare space.

Combination of education and experience may be considered in lieu of a degree.

Physical Requirements

Physical Demands: N/A

Work Condition: N/A

Additional Physical Requirements/ Hazards

Physical Requirements: N/A

Hazards: N/A

Mental/Sensory -Emotional

Mental/Sensory: N/A

Emotional: N/A