Benefits Representative

What you will enjoy doing*

• In this role, you will be a key member of the Benefit Services
  team in our U.S. Benefit Services department, working to support employees
  and retirees with various benefits and HR-related inquiries
• You will analyze employee information to
  determine benefits eligibility and enrollment data
• Also, you will connect with employees by helping
  to manage the 1-800 phone line, email mailbox and live chat
• You will analyze HRIS data to determine the best
  approach to complex employee situations
• Furthermore, you will work directly with
  employees, HR management and various corporate functions to research and
  resolve employee issues
• You will create and distribute benefits packages
  to newly hired employees and assist with enrollment questions, guiding
  employees through complex decisions
• You will help to manage multiple Open Enrollment
  periods throughout the year for employees and retirees
• You will manage employee programs, such as
  education and wellness reimbursements, as well to serve as a Subject
  Matter Expert in employee benefits and HR-related company policies
• Lastly, you will work on special projects as
  assigned

What makes you great

• You possess a Bachelor’s degree in Human
  Resources, Business Administration, or another relevant field of education
  and have at least one (1) year of prior experience working in Human
  Resources, HRIS or complex customer service roles
• In this role, you must be data-savvy and
  have Excel skills and enjoy investigating problems to find creative
  solutions and improvements
• You are comfortable working with professionals in
  all levels of the company to research HR issues and compile solutions
• Furthermore, you have the ability to learn and
  explain complicated benefits design concepts and rules
• You have excellent multi-tasking and
  organizational skills and you are process oriented and are driven to find
  improvements
• Additionally, you can interact
  with sensitivity, compassion and discretion while resolving employee
  issues
• You are passionate about helping people and have
  excellent phone and customer service skills and have strong communication
  and interpersonal skills
• You are a true team player and are willing to
  step forward and do whatever is needed to get the job done