Bilingual Call Center Customer Care

Job title:

Bilingual Call Center Customer Care

Company

Manpower

Job description

Our client is looking for bilingual customer service agents to join their team. The ideal candidate will possess strong multitasking abilities and excellent communication skills in both French and English, ensuring a successful fit within the organization.Job Title: Bilingual Call Center Customer Care (Start date: October 2024)Location: Moncton, NB (Hybrid role)Pay Range: $20.49 per hour + benefitsWhat’s the Job?

• Schedule pick-up requests from customers while ensuring correctness of on-file information as well as confirming rates and transit times.
• Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc., for any shipments being delivered to domestic destinations.
• Listen for and document any customer complaints while providing feedback to the customer as to follow-up/procedures.
• Directing customers to the appropriate department when required.
• Completing all necessary forms relative to customer service.

What’s Needed?

• Bilingualism – Must possess excellent oral communications skills in both English and French.
• Be able to work in high-pressure situations.
• Must demonstrate a pleasant “can do” attitude.
• Ability to adapt to rapidly changing circumstances.
• Basic Geography knowledge.

What’s in it for me?

• Full-time and permanent role
• Benefits after probational period
• Opportunity to work remotely
• Career advancement opportunities

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson WellsManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World’s Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.

Expected salary

$20.49 per hour

Location

Dieppe, NB

Job date

Fri, 23 Aug 2024 23:02:33 GMT

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