Ecolab
Job title:
Bilingual Customer Service Agent
Company
Ecolab
Job description
Join Ecolab Canada’s call center and become part of a dynamic team that loves their work and enjoys each other. As a respected Bilingual Customer Service Agent, use your high energy and social skills to partner with our customers to help them achieve maximum benefit from Ecolab’s products. As a team, we strive to exceed our objectives to help drive greater customer satisfaction.What’s in it For You:
- Enjoy a remote, full-time work schedule
- Be recognized for meeting goals and sharpen your professional business acumen
- Work for a stable, growing, global Fortune 500 company
- Comprehensive benefits package starting day 1 of employment
What You Will Do:
- Process Ecolab inbound customer orders, service requests and inquiries (80-120 inbound calls per shift)
- Manage Order Processing inbox in a timely and accurate manner
- Handle all calls in a prompt and courteous manner to maintain excellent customer relations
- Operate customer service software accurately and embrace technology while speaking with the customer to execute their requests
- Ensure a positive experience as you ask questions and listen empathetically
- Utilize solid problem solving and interpersonal skills
- Represent the Ecolab purpose to make the world cleaner, safer and healthier
Work week and shift: Weekly schedule will typically be 40 hours/week, Monday to Friday, from 9:30am to 6:00pm ETMinimum Qualifications:
- High school diploma or equivalent
- Bilingual, English/French
- 1 – 2 years of customer service experience
- Proficient with Microsoft Office Suite software (Excel, Word, Outlook, Teams)
- No immigration sponsorship available for this position
Preferred Qualifications:
- Post-secondary degree or diploma
- Previous customer service experience in a call center environment is a definite asset
- Good computer skills and accurate keyboarding skills
- Experience using Customer Service software, such as SAP, CRM
- Team player and strong customer service focus
- Ability to interact professionally with others and work independently in a fast-paced environment
- Strong problem solving and interpersonal skills
- Excellent verbal and written communication skills
- Highly dependable team player
- Ability to prioritize workload and complete responsibilities on time
#li-ca#li-remote
Expected salary
Location
Ontario
Job date
Sat, 04 Jan 2025 01:52:25 GMT
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