Bilingual Logistics Specialist

Job title:

Bilingual Logistics Specialist

Company

Openlane

Job description

Who We Are:At OPENLANE we make wholesale easy so our customers can be more successful.We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.Our Values:Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.Relentless Curiosity. We seek to understand and improve our customers’ experience.Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.Fearless Ownership. We deliver what we promise and learn along the way.What we Offer:Competitive payEmployer-paid medical, dental, and vision benefitsImmediately Vested RRSP (Canada) with company matchPaid Vacation, Float, and Care TimeEmployer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D)Long Term DisabilityRobust Employee Assistance Program through Telus HealthEmployer paid Leap into Service Day to volunteer in your communityTuition Reimbursement for eligible programsStock Options at a discounted rate after 6 months of continuous employmentOpportunities to expand your skill set and share your knowledge across a publicly traded, global organizationWe’re looking for:The Bilingual Logistics Specialist develops and maintains strong customer service skills and supports OPENLANE Logistics transportation service. Daily duties require providing accurate, friendly and quality service to customers when interacting with customers via phone, text and email. Additionally, being able to effectively utilize tools and procedures to ensure workload is completed daily. Last, reporting on transportation department activities to local management and our corporate office.You are:Organized. You are comfortable working in a fast paced environment, and can stay organized when handling multiple tasks.Detail-oriented. You will ensure a high degree of accuracy in your tasks, in accordance with our customer and company requirements.Team-oriented. You will support the Transport Supervisor/Manager with the day to day, and willing to jump in where needed to assist.You will:Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention.Assist customers with confirming their Transportation needs.Verify vehicle locations and delivery address prior to pick up.Run aging reports and contact sellers and buyers regarding outstanding shipments.Maintain excellent customer service, strong telephone support and ability to answer or research the answer to customer questions.Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.Be familiar with procedures for handling all aspects of customer service.Resolve any customer complaints in a friendly, courteous manner. Advise manager or designated supervisor of all serious complaints or incidences.Assist customers in understanding OPENLANE systems, where applicable, and escalate any system issues appropriately.Practice and promote teamwork at all times. Set a good personal example of attitude and performance.Resolve any customer complaints in a friendly, courteous manner.Ensure proper follow-through on all directives, bulletins, schedules and accounting from manager or designated supervisor or other corporate sources. Maintain a good flow of communication with the Manager or designated supervisor and other personnel.Must haves:High School diploma or equivalentBilingual (English/French)1-3 Years’ of related experience in a logistics or dispatching roleTech-savvy, and comfortable using Google SuiteExcellent interpersonal, negotiation and communication skills with strong attention to detailAbility to maintain calm and diplomatic in dispute resolution situationsAutonomous, self-driven, proactive and a team playerNice to Haves:Post-secondary education in a related field is an assetSelf-starter who can assess work volumes and ensure timely completion of prioritized tasksExperience with AMS, VTrace, and other OPENLANE systemsSound like a match? Apply Now – We can’t wait to hear from you!Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Expected salary

Location

Winnipeg, MB

Job date

Sun, 12 Jan 2025 01:07:18 GMT

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