Bilingual Member Service Associate in Plainfield, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12367451 GreenState Credit
Union

Bilingual Member Service Associate

US-IL-Plainfield

Job ID: 2024-3978
Type: Regular Full-Time
# of Openings: 1
Category: Retail
GreenState Credit Union

Overview

POSITION SUMMARY:

This position is responsible for acquiring, expanding, and enriching
member relationships, while providing exceptional service. The qualified
candidate will be member focused, show excellence in accuracy and all
their work, demonstrate integrity, share one vision through teamwork.
Meets and exceeds sales expectations by providing personalized,
professional service to all members in an exceptional manner, seeking
out opportunities for additional business.

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We
do this by putting immense value into our employees, members and
communities. We empower our employees to create endless opportunities,
which will then impact the lives of our members and enhance the vitality
of our communities.

GreenState is proud to offer a Bilingual Pay Program for qualifying
applicants.

Pay range for this hourly position is $24.02 – $32.24/hr with a
progressive benefits package.

Responsibilities

Essential Duties and Responsibilities:

Performs essential duties and responsibilities in the following areas
which may include, but are not limited to those listed and are subject
to change:

Adheres to the Credit Union Service Standards in carrying out
GreenState’s mission and vision.

Demonstrates a positive member service (internal and external) focus at
all times, greeting members and guests with a smile and eye contact
immediately upon their arrival, using their name or acknowledging them,
and thanking them for their business.

Demonstrates teamwork in all interactions with coworkers and in the
completion of all duties and responsibilities.

Ensures confidentiality of member information.

Supports a diverse and inclusive work environment.

Sales Ask questions, listen to your members needs and offer solutions
that best fits the needs of your member.

Acts as part of a cohesive team, demonstrating excellent interpersonal
skills and the ability to interact positively with other employees.

Ensures confidentiality of member account records and account
information. Request identification whenever necessary and provide
account information to only those members listed as primary or joint
owners.

Profile each member to uncover opportunities for additional business.

Responsible for structuring loan applications, working with underwriters
and adhering to all lending policies and regulations.

Makes weekly outbound sales calls to members.

Performs all aspects of MSR position. This includes the ability to
accurately balance a cash drawer daily and a firm understanding of all
credit union policies and procedures for cash handling, check handling,
and identification.

Builds member relationships by recognizing their financial needs and
meeting those needs with the appropriate GreenState product and service
or referring them to the specialized department (Wealth Management,
Commercial, Mortgage, GreenState Insurance etc.) to be served.

Participates in promotions, contests, and

PI255598360

GreenState Credit Union is an Equal Opportunity Employer and does not
discriminate against any applicants for employment based on their race,
color, religion, sex (including pregnancy, sexual orientation, or gender
identity), national origin, age, physical or mental disability, genetic
information, veteran status, uniformed service member status, or any
other status protected by law.