Billing & Customer Service Representative

Primary Responsibilities:

Attracts potential customers by answering product and service questions and suggesting information about additional products and services.
Creates and maintains customer accounts by recording and updating account information.
Resolves product and service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting the correction or adjustment and following up to ensure resolution.
Recommends potential products and services to Management by collecting customer information and analyzing customer needs.
Maintains sales accounts receivable operations by submitting claims and/or deductions while communicating actions and irregularities.
Enters orders by obtaining product information.
Verifies orders by restating and clarifying customer requirements and product description.
Enters customer information by obtaining required data.
Sells products by suggesting related products, quantity discounts or special promotions.
Functions as backup for corporate office guest relations.
Assembles promotional packets which include brochures, catalogs, and samples to be delivered to customers.
Performs additional duties as assigned by the Director of Customer Service and other members of Management.
Performs daily and weekly operational invoicing audits
Identifies and resolves billing discrepancies in a timely manner
Manage customer account setup and customer account changes
Performs data entry and maintenance of customers specific special pricing tiers
Acts as a liaison between Customer Service and accounting staff; identifies and provides feedback on issues regarding customer concerns and satisfaction.
Perform root cause analysis as appropriate

Qualifications:

High School diploma, degree preferred.
Three-five years’ experience in billing & customer service role preferred.
Experience in sales and/or customer service environment preferred.
Intermediate skills level required in Microsoft Office software; Word, Excel, and Outlook.
Experience with customer management database system.
Ability to communicate clearly and professionally through both verbal and written skills.
Ability to organize, multi-task, plan and set priorities with minimal supervision.
Ability to work independently and in team settings.
Ability to exercise good judgment with a strong attention to detail.
Strong interpersonal communication skills
Demonstrated poise, tact, and diplomacy with the ability to handle sensitive and confidential information and situations.