Billing Manager

The Billing Manager oversees all student billing and accounts receivable functions within the Financial Accounting Services department. This role ensures accurate assessment of tuition and fees, timely billing cycles, payment processing, collections management, and compliance with institutional and regulatory requirements. The Billing Manager collaborates closely with Financial Aid, Registration and Enrollment, while providing leadership to the billing team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of the job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated on this description.

• Manage the student billing process, including students and third parties billings as well as payment plan set up.
• Monitor delinquent accounts, implement collection strategies, and coordinate with outside collection agencies as needed.
• Oversee financial aid activities relating to college receipt and disbursement of funds; oversee student refunds and compliance.
• Serve as primary point of escalation for complex billing questions.
• Direct and monitor electronic banking activity for college including credit card and online payment processing. Supervise cash handling and business banking activities.
• Responsible for enterprise and fiduciary cash activities and proper accounting for college.
• Oversee unclaimed property and other related functions.
• Calculate, prepare, and submit periodic sales tax returns, including preparing required schedules and supporting documentation.
• Manage 1098-T processing and ensure regulatory compliance.
• Supervise billing staff, including hiring, training, scheduling, performance evaluation, and professional development.
• Participate in and contribute to assignments and special projects of a similar nature and level. Maintain current professional and technical knowledge in the field through professional education and activities.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong understanding of student information systems and financial processes.
• Effective leadership and interpersonal skills.
• Ability to work effectively with a variety of people and backgrounds.
• Excellent analytical, organizational, and problem solving skills.
• Exceptional communication and customer service abilities.
• Strong Microsoft Office skills (Excel, Word, PowerPoint).
• Ability to read, understand, and explain complicated procedures and regulations; to communicate effectively both orally and in writing; and to organize and schedule work priorities effectively.

EDUCATIONAL AND experience REQUIREMENTS:

1. Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
2. Three (3) to five (5) years of experience in billing, accounting, or finance, preferably in higher education.
3. Supervisory experience, with demonstrated ability to lead a team.

This is a full-time position scheduled for 40 hours per week.

The typical work schedule will be Monday through Friday, 8:00 a.m. to 4:30 p.m.

All applicants are required to submit a completed Application, along with a current resume and cover letter.

Interviews:
On-site interviews, to be determined.

Internal team members are encouraged to grow their careers at WCTC! To be eligible to apply for a new role, employees must be in their current position for at least six (6) months.
WCTC offers a wide range of outstanding benefits. Benefits include, but not limited to:

• Competitive compensation
• Comprehensive Benefits Package including health, dental, vision, life, long-term disability, supplemental life, flex spending accounts, and much more
• Generous time off and holiday schedule
• Eligibility in the Wisconsin Retirement System (ETF)
• Opportunities for professional growth and development (including tuition reimbursement, tuition waiver)
• Well-being activities to support personal and professional well-being
• Collaborative and supportive team environment

Candidates must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available.