Billing Operations Specialist

Patterson isn’t just a place to work, it’s a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Description:

Job Summary

The Operations Specialist I is assigned to 1-2 focus areas according to department needs. The Operations Specialist I can execute all basic functions and tasks of their assigned focus areas. The Patterson Technology Center Operations consists of five focus areas:

• Dental Account Maintenance
• Contract Administration
• Change of Practice Ownership
• Billing
• Accounts Payable

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Manage incident queue(s) as assigned
• Manage customer call backs in team rotation
• Customer documentation maintenance
• Manage customer accounts/contracts via Patterson systems
• Generate reports as assigned
• Process customer orders and billing
• Other duties as assigned

Core Competencies

Takes Action: We embrace opportunities and challenges with a sense of urgency and enthusiasm.

Instills Trust: We are genuine, committed, and act with integrity in everything we do.

Drives Results: We set challenging goals, hold ourselves accountable, and measure results.

Effective Decision-Making: We make timely and informed decisions that align with business goals.

Customer-Centric: We put our customers at the center of all that we do.

Builds Partnerships: We foster effective communication, teamwork and inclusion.

Personal Development: We actively engage in learning and professional growth

Continuous Improvement: We pursue innovative solutions and improve our business processes

Job Qualifications

Minimum Qualifications

• 0-2 years qualified experience in related field
• Excellent communication skills, including verbal and written.
• Requires a consistent, positive attitude and respect for high quality standards
• Strong organizational, attention to detail and task follow-up skills
• Highly self-motivated and directed
• Proficient and accurate PC/keyboarding skills
• Email proficiency
• Committed to be a team player

Preferred Qualifications

• Associates Degree
• Data entry experience

This position is eligible for remote work; candidates must reside in the following states: AK, AZ, CA, CO, CT, DC, ID, IL, KS, KY, ME, MA, MI, MN, MT, NE, NV, NH, NM, NY, OR, RI, SD, TX, UT, VT, WA, WV, WI to be considered.

Working Conditions

Physical Demands:

• Must be able to remain in a seated position 85% percent of the time
• Must be able to operate computer daily

This position requires: Light physical activity

An Equal Opportunity Employer

Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

What’s In It For You

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
• 401(k) Match Retirement Savings Plan.
• Paid Time Off (PTO).
• Holiday Pay & Floating Holidays.
• Volunteer Time Off (VTO).
• Educational Assistance Program.
• Full Paid Parental and Adoption Leave.
• LifeWorks (Employee Assistance Program).
• Patterson Perks Program.

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

$15.19 – $18.65

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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