Branch Manager II – NEW LOCATION IN LAKELAND HILLS (Auburn, WA)

IMPACT YOU’LL MAKE:

In this role,you’lllead a highenergy,communityfocusedbranch where your leadership directly shapes member experiences and team success.You’llcreate aservicedrivenenvironment by being present on the floor, coaching your team, and helping members navigate complex financial needs in afast–pacedsetting.You’llstrengthen BECU’s presence in the Lakeland Hills area through meaningful community engagement and business development.

You’llempower your team to grow, develop, and deliver operational excellence while keeping members at the center of everything you do. Your work will directly influence branch performance, culture, andlong–termcommunity impact.

WHAT YOU’LL DO:

• Lead Community Presence:Build BECU brand awareness through local partnerships, community engagement, and business development opportunities that drive membership and production.

• Lead Branch Operations:Oversee daytodaybranch performance to ensuretimely,accurate, andhighqualityservice for members.

• Drive Sales & Member Experience:Meet key sales, service, and member experience goals through intentional coaching, clear expectations, and community engagement strategies.

• Coach & Develop Your Team:Provide ongoing feedback, mentoring, and development to help employees build new skills, advance their careers, and meet performance expectations.

• Champion Performance Management:Conduct regular check–ins and performance evaluations using BECU’s competency framework to promote growth and accountability.

• OptimizeStaffing & Scheduling:Review branch volume trends, forecasts, and service reports tomaintainstrong coverage and manage scheduling needs.

• Model Sales & Service Excellence:Encourage amemberfirst environment, celebrate wins, and address behaviors needing improvement through consistent coaching.

• Manage Branch Budget:Partner with the District Director to manage the annual branch budget and ensure expenditures stay within approved levels.

• Build Strong Partnerships:Collaborate with internal teams, business partners, facilities, and property management to ensure smooth operations and positive relationships.

• Ensure Regulatory & Policy Compliance:Maintainongoing compliance with all BECU policies, procedures, regulations, and training requirements.

• Support Hiring & Talent Pipelines:Work with Recruiting toidentifyand select top talent aligned with branch and district needs.

• Promote Cross–Functional Understanding:Maintaingeneral knowledge of all credit union functions to communicate accurately with staff and members.

• Enhance Communication & Collaboration:Foster open, transparent communication with employees across the organization to support strategic goals.

• Contribute to Process Improvement:Seek opportunities to improve branch processes and member experiences by contributing ideas and supporting continuous improvement.

• Fulfill Additional Responsibilities:Perform other duties as assigned to support branch and organizational success.

Thisisn’tjust about tickingoff tasks on a list.It’sabout making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• A leadership role with direct influence over branch culture, performance, and community reputation.

• A chance torepresentBECU in the community and build meaningful local partnerships.

• A supportive environment that encourages innovation, continuous improvement, and career growth.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree or equivalent related experiencerequired.

• Minimum three years of leadership experiencerequired. Leading a team of at least four direct reports preferred.

• Minimumfour years of experience in a sales, retail or banking environmentrequired.

• Comply withSAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Desired Qualifications:

• Financial institutionexperiencepreferred.

• Proficiencyin Spanish oradditionallanguages preferred.

• Ability to plan,organizeand implement projectsin a timely manner.

• Strong attention to detail and the ability to multitask effectively.

• Strong training, mentoring, and sales skills.

• Excellent conceptual andproblemsolvingskills. Ability to resolve complex problems with minimal guidance.

• Ability to exercise confidentiality and discretionary judgment.

• Effective relationship development and marketing skills, with the ability to motivate and train staff in these areas.

• Effective leadership and negotiation skills.

• Ability toworka flexible schedule to meet the needs of the branch.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributionsdon’tjust fill a role, but fuel the growth and success of BECU? This is more than a job –it’sa chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring yourexpertiseto the table, andlet’sachieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.#BECU #YourGrowth #BECUJourney